Daily responsible for collecting delinquent accounts to maintain stable productivity and coverage.
Daily responsible for delinquency and kick off deep dive analysis and mitigation actions accordingly.
Segment portfolio by customer's payment possibility through reviewing the customer profile and build up different treatment flow accordingly (e.g. offering restructure program, skip tracing...etc), and support team.
Advising customers on their payment options and suggesting methods of payments. (e.g. offering restructure program)
Negotiating suitable payment plans. Maintaining customer payment records.
Initiate request to take legal action according to Collection SOP / Strategy and build up automatic legal action flow after COG application integration. Cooperate with legal team to execute collection legal action following collection guideline and working in partnership with collection operation team and courts.
