Officer, Intermediaries Contact Center

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Intermediaries Contact Center aims to provide universal life administration support to agency force, including Underwriting, Policy Administration and Claims.

Job Responsibilities

• Address agency enquiries of life administration, via written correspondence, verbal conversations, and face-to-face sessions

• Offer real case consultations, communications with operation and agency, case ownership and management until resolution

• Engage in continuous self-development with regards to the ever-changing life administration guidelines / procedures / regulations, and educate agency force via ICC's daily operation

• Bare a critical thinking mindset, provide feedback to ICC and life administration's operation, in order to enhance its overall quality and efficiency

• Assist Manager for teammates training in both e-Enquiry & Virtual Meeting

Job Requirements

• Secondary education or above

• IIQE 1,3 & 5 is preferred

• 5 years of customer service frontline experience

• Experience in counter service is preferred

• Solid experience in insurance or financial industry and knowledge in Life Insurance Operation is an advantage

• Good analytical and problem solving skills

• Good people management skills

• Strong interpersonal skills and enjoy working with people of diverse backgrounds

• Good command of written and spoken English & Chinese

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.