Officer, Future Travel Experience

Responsibilities:

• Support the requirements gathering, planning, execution, testing and delivery of Flight Token enhancement projects, including Walkthrough e-Boarding Gates at Terminal 2 Concourse, Family Channels at e-Security Gates, T1 Self-Bag Drop rejuvenation, Self-Transfer App, Smartphone Bag Drop Lockers and other digital transformation initiatives

• Coordinate with airlines in the Flight Token integration and onboarding pipeline to support system integration and adoption

• Support data collection and analysis for Flight Token-related projects to ensure system performance and monitor key performance indicators (KPIs)

• Liaise with internal and external stakeholders to coordinate site walks, visits, demonstrations and tours for Flight Token projects

• Support the day-to-day project lifecycle, including detailed requirements gathering, solution testing and on-site implementation

• Monitor project budgets and expenditure to ensure financial compliance and effective budget management

Requirements:

• Degree holders in Information Technology, Engineering, Aviation Management, Digital Business, Digital Marketing or a related discipline

• Minimum 1 year of relevant work experience, with hands-on experience in airline system integration, different AI tools, User Interface and User Experience design, etc. considered an advantage

• Strong team player with good interpersonal skills and the ability to collaborate effectively across different teams

• Open-minded, creative and adaptable, with strong critical thinking skills, problem-solving, analytical and organisational skills

• Detail-oriented with a strong quality assurance mindset

• Good command of spoken and written English and Chinese with knowledge of Putonghua is an advantage

• Proficient in Microsoft Office applications and analytical tools such as Power BI