Company Overview
Novotel Singapore on Stevens and Mercure Singapore on Stevens offer a vibrant lifestyle hub with 772 rooms, multiple dining outlets, and extensive facilities. They are committed to diversity, pay equity, and fostering an inclusive, equitable work environment.
Job Summary
The IT Manager oversees daily operations, strategic planning, and security of the hotel's technology infrastructure to ensure seamless system performance and enhance guest experience.
Responsibilities
- Manage and maintain core hospitality systems including Property Management System (PMS), Point of Sale (POS), and Guest Management platforms to support hotel operations.
- Oversee guest-facing technologies such as IPTV, electronic keycard systems, and in-room automation to ensure optimal guest service.
- Provide escalating technical support to hotel associates and guests, minimizing downtime of critical services.
- Maintain and standardize network architecture to deliver robust, high-speed, and secure connectivity for corporate LAN and guest Wi-Fi networks.
- Monitor server and application performance and manage cloud or on-premise data storage solutions to ensure system reliability.
- Plan and execute hardware and software upgrades with minimal disruption to 24/7 hotel operations.
- Ensure compliance with IT security policies, data privacy regulations, and corporate IT governance standards to protect hotel data and systems.
- Lead IT deployments for new projects aligned with corporate guidelines to support business growth and innovation.
- Execute and maintain IT disaster recovery and business continuity procedures according to hotel group frameworks.
- Prepare and manage the annual IT budget, including drafting justifications and submitting CAPEX/OPEX requests for technology initiatives.
- Manage vendor relationships, negotiate contracts, and ensure service level agreements (SLAs) are met to optimize technology investments.
- Evaluate emerging technologies and recommend solutions that drive revenue, improve operational flow, or enhance guest satisfaction.
Required competencies and certifications
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- Minimum 3 years of relevant experience with at least 1 year in a similar IT management role.
- Strong working knowledge of hotel-specific platforms such as Opera, Simphony, or similar POS/PMS systems.
- Solid understanding of network infrastructure, cybersecurity best practices, and IT compliance standards.
- Excellent project management and troubleshooting skills with the ability to communicate technical concepts to non-technical stakeholders.
Only shortlisted candidates will be contacted.
