Network Support Technician

Skill Set: Network Support Technician

Location: Taipei, Taiwan

Language: Mandarin & English

Days per week: 5 days per week onsite

Contract: 1-Year Duration B2B/Freelance

Company Description Sharp Brains is a UK-based IT services and solutions provider focused on delivering tailored, end-to-end technology support for businesses worldwide. The company offers comprehensive IT solutions from consultation through implementation, along with 24/7 on-demand and managed technical support from global teams. Guided by a mission to deliver IT services and solutions globally, Sharp Brains aims to be the most innovative managed services provider in the industry. The organization is built on values of trust, confidence, and expertise, delivered in a safe and straightforward way. Team members benefit from working with cutting-edge tools, participating in innovative projects, and supporting clients across diverse markets.

Description:

•    Responsible for administration of network and firewalls

•    Required to follow detailed change management and incident management processes.

•    Investigate and resolve incident tickets

•    Technical escalation point of contact for L1 & L2 engineers

·      Review Engineering Work Orders/Technical implementation plan.

·      Prepare and implement change plans.

·      Execute emergency changes

·      Perform RCA's

·      Work with vendor for incident resolution if needed.

·      Provide technical training for L1 & L2

·      On call / shift work may be required

·      Responsible for translating client requirements into detailed actions for execution

·      Troubleshoot traffic passing managed firewalls

·      Troubleshoot connectivity issues through LB and firewalls

·      Utilize packet capture features to aid in analysis of network issues.

·      Responsible to review work products from Level 2 support organization and mentor level 2 personnel to meet quality and timeliness requirements.

·      Work in a fast-paced operations environment.

·      Technically matured to take on Service Improvement plans for Operation mgmt.

Note :

·      Need to support entire prudential.

·   Required to be Client On-Site Support and on call if needed. (Based on client requirement)