Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 254 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.

We are currently seeking a high caliber professional to join our team as Network Strategy and Distribution Manager, reporting to Head of Network Management, Distribution Management & Strategy.

Principle Responsibilities

Assist to formulate branch & self-service banking rationalization and implementation through effective project management
Identify improvement opportunities for higher the service effectiveness and efficiency according to the desired business model
Ensure the delivery of premium customer service in branch & self-service banking outlets
Enhance customer experience and tackle customer opinions and complaints in a timely manner
Uplift and manage branch & self-service banking facilities to safeguard the health and safety of our customers and frontline staff

Requirements

University degree in Business Management or other relevant qualifications
Proven retail banking experience, with knowledge in branch network or self-service banking channel planning preferred
Strong self-motivation, with excellent project management, interpersonal and communication skills
Able to work independently and under pressure
Proficiency in both English and Chinese
Proficient in Microsoft applications such as Word, Excel and PowerPoint
Great sense of ownership and servicing mindset to ensure efficient and effective customer service process
Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

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Network Strategy and Distribution Manager - Hang Seng Bank (HK)

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