Network & IT Infrastructure Engineer

Network Engineering

• Design, configure, and implement network solutions, including routers, switches, firewalls, wireless access points and SDWAN.
• Monitor network performance and troubleshoot issues to ensure high availability and reliability.
• Perform regular maintenance and upgrades on network devices and systems.
• Implement and manage network security measures, including firewalls, VPNs, and intrusion detection systems.
• Configure and manage DHCP and DNS services to ensure efficient network operations.
• Engineer and maintain Microsoft Active Directory and WSUS (Windows Server Update Services) for user management and system updates.
• Engineer and maintain Microsoft Entra ID and MECM (Microsoft Endpoint Configuration Manager) for user management and system management.
• Collaborate with customer's IT teams to integrate network solutions with other systems and applications.
• Document network configurations, processes, and procedures for reference and compliance.
• Provide technical support and guidance to internal teams and end-users regarding network-related issues.
• Stay updated on industry trends, emerging technologies, and best practices in networking and IT infrastructure especially on cloud solutions.
• Support on daily operation, Adhoc project and cross team support when needed.
• Able to work independently to perform scratch base installation, backup, restore, configure, upgrade network equipment.

IT infrastructure

• Brings a broad understanding of IT infrastructure and support services. This role involves working closely with internal teams to deliver high-quality IT services to our clients.
• Collaborate with team members to ensure seamless delivery of IT services to clients.
• Familiarity with Microsoft 365, server deployment, and end-user support.
• Familiarity with RDS, network radius design and troubleshoot.
• Familiarity with server upgrade and server role migration.
• Able to support on urgent or weekend for OS or network maintenance when needed on operation or project need.

Pre-Sales activities

• Collaborate with the sales team to identify and qualify potential opportunities for network solutions.
• Conduct technical assessments of client requirements and translate them into effective network designs and proposals.
• Develop and present compelling technical presentations and demonstrations to clients, showcasing our network solutions.
• Provide expert advice on network architecture, design, and implementation best practices.
• Assist in the preparation of RFPs, RFQs, and other technical documentation as needed.
• Engage with clients to address technical questions and concerns throughout the sales process.
• Work closely with product management and engineering teams to stay updated on the latest technologies and solutions.
• Participate in customer meetings, workshops, and events to promote our network offerings.
• Provide feedback to the product development team based on client interactions and market trends.
• Maintain a strong understanding of industry trends, competitive landscape, and emerging technologies in networking.

Required Skills / Experience / Education / Certifications: -

• Cisco CCNA or equivalent to
• Checkpoint Harmony SASE
• HPE Aruba SDWAN
• Fortinet FortiGate and Secure Wireless LAN
• Allied Telesis
• Minimum 4-6 years of experience in IT infrastructure business

Personal Attributes: -

• Customer-oriented and highly responsive
• Proactive, self-driven, and capable of independent decision-making
• Ability to work in a fast-paced, multi-project environment