Merchant Relationship Lead - Hang Seng Bank (HK)

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Principal responsibilities:

• Lead and manage the Merchant Relationship sub-team to achieve and exceed the business target.
• Develop and implement business strategies to expand the merchant base and ensure continued position as one of the leading merchant acquiring services providers in Hong Kong.
• Develop and implement strategic plans to enhance merchant acquisition, activation, engagement and retention, leveraging data-driven insights and market analysis to identify business growth opportunities.
• Assist relevant teams to redesign merchant onboarding and KYC workflows, integrating advanced tools to accelerate the process.
• Assist relevant teams to streamline merchant service processes and improve merchant satisfaction.
• Adopt data analytics to track key metrics and provide actionable insights to senior management
• Ensure compliance and related control to minimize risk exposure.
• Monitor market trends and landscapes to identify new business opportunities
• Collaborate with various internal teams to resolve operational or technical inquiries raised by merchant
• Work closely with Usage team to support merchant promotion and stimulate card spending

Qualifications and Experience:

• Bachelor's degree in Finance, Economics, Business Administration
• 8+ years of experience in banking, fintech, or payments, with 2+ years in a leadership role managing merchant acquiring business.
• Proven experience in problem solving and strategy planning.
• Experience engaging with clients or stakeholders to present an idea.

• Strong analytical skills to analyze data, identify trends, and make data-driven decisions to support growth and optimization.
• Strategic thinking to develop and execute growth strategies and explore new business opportunities.
• Excellent presentation and communication skills, with proficiency in English and Chinese (Cantonese and Putonghua), to articulate solutions to merchants and stakeholders
• Customer-centric mindset with strong interpersonal skills to build relationships
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation and reporting.

Key Skills and Competencies:

• Exceptional project management skills, with proficiency in Agile or hybrid methodologies, system documentation, and stakeholder engagement.

• Strong analytical skills to analyze data, identify trends, and make data-driven decisions to support platform growth and optimization.

• Strategic thinking to develop and execute growth strategies and explore new business opportunities through partnerships.

• Excellent presentation and communication skills, with proficiency in English and Chinese (Cantonese and Putonghua), to articulate technical solutions to clients and stakeholders.

• Technical proficiency in payment systems, API integrations, and cloud-based platforms knowledge of Java, AWS, or similar is a plus.

• Customer-centric mindset with strong interpersonal skills to build relationships

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation and reporting.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited