At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role
The Merchant Engagement Executive supports the Merchant Engagement Manager by enabling disciplined execution and smooth daytoday operations across merchant engagement and marketing initiatives.
This role is designed for an executiondriven professional who brings strong attention to detail, sound marketing judgment, and the ability to quickly absorb new processes, tools, and business priorities in a fastmoving environment.
Key Responsibilities
Administrative & Executional Support
Provide daytoday administrative support for merchant engagement and marketing activities, including meeting coordination, agenda preparation, materials compilation, and followup tracking.
Prepare merchantfacing and internal materials (reports, presentations, trackers) with high accuracy, consistency, and attention to detail.
Track action items, timelines, and deliverables to ensure commitments are completed as planned.
Data Management & Reporting Accuracy
Maintain accurate and uptodate merchant data, records, and documentation in CRM and internal systems.
Produce regular and adhoc reports on merchant performance, activation status, and campaign execution.
Perform data validation, reconciliation, and quality checks to ensure reliability of information used for decisionmaking.
Marketing & Campaign Execution Support
Support execution of merchant marketing, activation, and promotional initiatives by managing logistics, timelines, and coordination with internal stakeholders.
Apply marketing sense to understand campaign objectives, merchant needs, and basic performance metrics.
Track campaign execution status and consolidate postcampaign results, summaries, and learnings.
Process Discipline & Operational Excellence
Follow established engagement, marketing, and governance processes, templates, and operating procedures.
Maintain trackers, documentation libraries, and execution checklists to ensure consistency and audit readiness.
Identify execution gaps, data issues, or recurring errors and flag them proactively.
Qualifications
Education & Experience
Bachelor's degree preferred.
3+ years of experience in operations, administrative support, marketing execution, analytics or account support roles.
Detailoriented, with strong focus on accuracy, completeness, and followthrough.
Demonstrates marketing sense, with the ability to understand campaign objectives, merchant needs, and basic performance indicators.
Fast learner, able to quickly understand new products, processes, tools, and engagement models.
Proficient in Excel, Access, Word, and CRM systems (Salesforce preferred).
Experience in financial services, payments, or marketingrelated functions is an advantage.
Language - Good comprehension and writing skills in English are required; spoken English proficiency is a plus.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
