- A global leader in cross-border e-commerce, dedicated to creating the world's most customer-centric online shopping experience.
- Supports Taiwan-based sellers in expanding their cross-border e-commerce business through a leading international marketplace.
- The Mass Management Team manages a large portfolio of existing sellers, leveraging AI-powered tools and scalable account management infrastructure to drive sustainable seller growth.
- Offers a dynamic, fast-paced, and international work environment that values innovation, continuous improvement, collaboration, and data-driven decision making.
Basic Qualifications
- Bachelor's degree in Business, Communications, Marketing, Data Analytics, or a related field.
- 2–5 years of professional experience in Account Management, Project Management, Business Development, Business Analytics, Mass Communication, or Customer Service.
- Hands-on experience using AI tools such as ChatGPT, Claude, or workflow automation platforms.
- Excellent verbal and written communication skills in both Chinese and English, with the ability to collaborate across local and regional teams.
- Comfortable conducting customer outreach through email, LINE, and phone while building strong client relationships.
- Strong analytical skills with the ability to interpret quantitative and qualitative data into actionable business insights.
- Proactive, detail-oriented, organized, customer-focused, and equipped with strong problem-solving abilities.
- Quick learner with the ability to adapt to new technologies and perform effectively in a fast-paced, changing environment.
Preferred Qualifications
- Knowledge of cross-border e-commerce or the retail industry.
- Experience designing, testing, and operating AI workflows, including AI-assisted content generation, prompt engineering, prospect profiling, and workflow automation.
- Experience using CRM platforms such as Salesforce or LINE Official Account.
- Ability to manage multiple projects and shifting priorities simultaneously.
- Customer-facing experience with strong communication, relationship management, and influencing skills.
Job Responsibilities
AI-Assisted Seller Engagement Operations
- Operate and continuously optimize the team's AI infrastructure to deliver mass communications, personalized outreach, and business insights via email and LINE.
- Maintain and improve notification workflows, outreach templates, and trigger-based prioritization rules.
- Analyze AI-generated account performance summaries to identify business trends and performance gaps, translating insights into actionable seller recommendations.
- Manage seller engagement data, CRM workflows, and LINE tagging automation to maintain accurate and up-to-date customer records.
- Analyze seller response patterns and continuously refine AI templates and automation triggers.
- Collaborate with internal teams to improve outreach effectiveness and seller engagement conversion rates.
- Track key operational and business metrics, including LINE binding rate, contact rate, campaign response rate, and overall business performance, while preparing weekly and monthly business reports.
Direct Seller Outreach
- Conduct proactive outreach through email, LINE, and phone to priority sellers identified through AI-driven prioritization.
- Provide consultative guidance based on account performance, recommended actions, and available business programs.
- Build strong relationships with sellers through personalized communication and active listening, encouraging improvements in listing optimization, promotional participation, advertising adoption, and overall business performance.
- Qualify seller inquiries and escalate high-priority cases to senior Account Managers when appropriate.
Seller Education & Go-to-Market Administration
- Coordinate with internal trainers and cross-functional stakeholders to organize and administer seller training programs across internal and external platforms.
- Develop and execute go-to-market content to promote seller education initiatives through email campaigns, websites, and social media channels.
