Job Title: Marketing Executive/ (Operations & Project Support Specialist) (One-year contract)
We are looking for a proactive and detailoriented Operations & Project Support Specialist to ensure smooth business operations during an exciting period of system transition and upcoming automation enhancements.
- Play a key role in driving digital transformation
- Gain exposure to a range of strategic initiatives
- Develop versatile skills
Job Responsibilities
Operations Support
- Execute and manage daily operational workflows to ensure accuracy and continuity of service
- Identify and escalate workflow issues, control gaps, and potential risks
- Support troubleshooting and issue investigation during system or process transitions
Process & System Documentation
- Prepare clear and comprehensive process, system, and workflow documentation
- Collaborate with relevant teams to map current operating procedures and support future system enhancements or automation initiatives
Project & Workflow Coordination
- Support coordination across project teams and assist in monitoring progress of key initiatives
- Contribute to workflow activities related to digital solutions, including task tracking and stakeholder alignment
- Provide administrative support such as project reporting, scheduling, and documentation control
CrossTeam Issue Resolution
- Work with internal teams and external partners to resolve operational or system-related issues
- Ensure timely followup on cross-functional tasks and maintain clear communication until resolution
Program & Compliance Support
- Coordinate docum entation and submission requirements for internal or external programs
- Maintain regular communication with stakeholders to ensure compliance with program guidelines
- Track program progress and prepare necessary compliance, reporting, or audit materials
Role Requirements
- 1-3 years experience in operations, administration, project support, or similar roles
- Diploma or bachelor's degree in business, Operations, or related fields preferred
- Strong command of English and Chinese (written and spoken)
- Proactive, resourceful, and committed to delivering high-quality work
- Strong organizational skills, with the ability to manage multiple tasks accurately
- Demonstrated ability to work independently in fastchanging environments
- Experience with CRM systems or digital transformation projects is a plus
