BettingJobs is working with an established Japanese-owned online casino games development studio who are currently looking to add a Mandarin speaking Account Manager to their team.
Responsibilities:
- Serve as the main point of contact in all matters related to client concerns and needs.
- Build and strengthen client relationships to achieve long-term partnerships.
- Maintain accurate client records, keeping track of any contract updates and renewals.
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.
- Develop a thorough understanding of the products and service offerings to better upsell and cross-sell to clients.
- Handle inquiries and requests from customers and address their needs.
- Stay on top of accounts, making sure they receive services that are within their budget and meet their needs.
- Meet regularly with other team members to discuss progress and find new ways to improve business.
- Generate progress reports for clients and senior leaders within the organization.
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
Requirements:
- 3 year's experience in a sales or customer service role, preferably in iGaming.
- Ability to multitask and juggle several responsibilities simultaneously.
- Strong written and verbal communication skills.
- Excellent organisational skills and attention to detail.
- Proficient in Mandarin language both written and spoken.
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
- Proficiency with common customer success and customer relationship management software.
