Manager, Service Delivery

Description

We are seeking a skilled Manager, Service Delivery to join our team. The ideal candidate will be responsible for ensuring high-quality service delivery to our clients. The candidate must have 1-6 years of experience in the job market context of India. The position will be based in our office in Mumbai.

Responsibilities

• Manage the service delivery team and ensure that they are meeting or exceeding client expectations
• Create and maintain a service delivery plan to ensure that all clients are receiving the appropriate level of service
• Identify areas for improvement and implement changes to improve service delivery
• Develop and maintain relationships with clients to ensure that their needs are being met
• Track and report on service delivery metrics to senior management
• Ensure that the service delivery team is adhering to all company policies and procedures

Skills and Qualifications

• Bachelor's degree in Business Administration, Computer Science, or related field
• 1-6 years of experience in service delivery management
• Excellent communication and interpersonal skills
• Strong leadership and team management skills
• Experience with project management methodologies
• Ability to analyze data and identify areas for improvement
• Experience in client relationship management
• Ability to work under pressure and meet deadlines
• Knowledge of ITIL and other service delivery frameworks
• Experience working in the job market context of India