Manager - Onboard Experience Performance & Tech Integration

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

Delta's Onboard Experience organization is transforming how customers experience food, beverage, amenities, and digital capabilities across the travel journey. The Manager, Onboard Experience Performance & Technology Integration, will own the analytics, performance measurement, and technology integration capabilities that support decision-making and enable the successful delivery of onboard experiences across the portfolio.

This role will partner closely with leaders and teams in Atlanta to drive the integration of business processes, data, and technology platforms; evolve analytics capabilities; and deliver actionable insights that inform strategic priorities and business decisions.

Success in this role requires a balance of technical expertise, business acumen, and stakeholder influence. The ideal candidate can move seamlessly between technology strategy, data architecture, reporting and analytics, business process optimization, executive storytelling, and cross-functional leadership to drive measurable business outcomes.

What You Need To Succeed (Minimum Qualifications)

• Bachelor's degree in Analytics, Data Science, Statistics, Mathematics, Engineering, Computer Science, Business Analytics, or a related field.
• 14+ years of experience in analytics, business intelligence, analytics engineering, reporting, data strategy, or related disciplines.
• 5+ years of experience in a people leadership role.
• Advanced SQL proficiency and experience developing scalable reporting, dashboard, and analytical solutions.
• Experience with Python and data automation, transformation, and analytics workflows.
• Demonstrated experience designing and managing reporting ecosystems, KPI frameworks, and performance measurement solutions.
• Experience integrating multiple data sources and translating complex data into actionable business insights.
• Strong understanding of data governance, data quality management, and reporting best practices.
• Proven ability to translate ambiguous business challenges into structured analytical approaches and strategic recommendations.
• Demonstrated success leading cross-functional initiatives and influencing stakeholders without direct authority.
• Strong communication and executive storytelling skills, with the ability to present insights and recommendations to senior leaders.
• Ability to balance strategic priorities with operational execution in a fast-paced, evolving environment.
  
  

Behavioral Competencies

• Ability to champion a collaborative environment by empowering team members, demonstrating resilience, being inclusive and building a culture of trust.
• Ability to build and sustain robust networks across internal and external stakeholders.
• Being a coach/mentor/advisor to drive continuous team development and growth.
• Use systemic thinking to drive business results and strategic decisions that enhance organizational outcomes.
• Ability to advocate for customer-focused innovations, model empathy in decision-making, inspiring others to approach problems from the customer's perspective and decisions that reflect an uncompromising commitment to customer safety, fostering trust and loyalty.
  
  

What Will Give You a Competitive Edge (Preferred Qualifications)

• Experience with AWS, cloud-based analytics environments, and modern data platforms.
• Experience in airline, hospitality, retail, customer experience, or operational analytics.
• Experience supporting digital products, technology implementations, or product analytics.
• Experience developing executive scorecards, KPI frameworks, and performance measurement systems.
• Experience with AI-enabled analytics, predictive modeling, sentiment analysis, or customer insights.
• Experience working in global, highly cross-functional organizations.
  
  

Key Responsibilities

Benefits and Perks to Help You Keep Climbing

Analytics Strategy & Business Performance

• Define and drive the roadmap for Onboard Experience analytics capabilities, ensuring alignment with business priorities and strategic objectives.
• Establish performance measurement frameworks, KPIs, and reporting methodologies that support informed decision-making.
• Identify emerging trends, risks, and opportunities through analysis of customer, operational, financial, and technology data.
• Translate complex business challenges into analytical approaches that drive actionable recommendations and measurable outcomes.
  
  

Data & Reporting Infrastructure

• Own the evolution of reporting environments, analytical tools, dashboards, and data assets supporting the Onboard Experience portfolio.
• Partner with enterprise technology and data teams to improve data accessibility, scalability, reliability, and governance.
• Lead efforts to automate reporting processes, modernize analytical capabilities, and expand self-service reporting solutions.
• Establish standards for data quality, reporting consistency, documentation, and analytical best practices.
  
  

Technology Integration & Product Analytics

• Serve as the lead for Onboard Experience technology initiatives, including Menu Management System (MMS), Pre-Select, Buy Before You Fly, Digital Menu Builder, and future platform enhancements.
• Define success metrics, reporting requirements, and measurement strategies throughout the technology lifecycle.
• Evaluate technology performance and business impact, providing recommendations that inform future enhancements and investment decisions.
• Ensure data and reporting requirements are incorporated into technology design, testing, implementation, and optimization efforts.
  
  

Insights & Executive Decision Support

• Lead development of executive reporting, scorecards, dashboards, and business reviews.
• Synthesize quantitative data, customer feedback, operational insights, and business context into compelling narratives.
• Deliver clear, data-driven recommendations that influence strategic priorities and leadership decision-making.
• Support long-term planning through forecasting, scenario analysis, and performance modeling.
  
  

Cross-Functional Leadership & Stakeholder Influence

• Serve as a trusted advisor to stakeholders across Customer Experience, Digital, Commercial, and Operations organizations.
• Lead cross-functional initiatives that improve analytical capabilities, reporting effectiveness, and organizational decision-making.
• Influence priorities and align stakeholders around key business objectives, measurement approaches, and performance outcomes.
• Represent Onboard Experience in enterprise analytics, technology, and data governance forums.