Manager, Office IT (Support) - Information Technology (IT)

Jones Day is a global law firm with 40 offices in major centers of business and finance throughout the world. Covering 19 countries on five continents, our unique governance system fosters an unparalleled level of integration and contributes to our ranking as one of the best in the world in client service.

Jones Day seeks to employ the most qualified people, capable of delivering superior client service through professional excellence and teamwork, for every position in the Firm. We offer competitive compensation and benefits in a stimulating work environment.

Are you interested in the opportunity to work for a global leading law firm that will give you the experience and exposure you need to build your knowledge and skills as well as advance your career If you are, then Jones Day may be the firm for you.

Summary of Essential Duties and Responsibilities:

The Office IT Support Manager is responsible for the technical and operational oversight and support of the Firm's hardware and software in the Taipei office including assisting in preparation and delivery of the annual IT budget and tracking expenditures against budget;

Setting up, monitoring and supporting AV activities in the office; reporting equipment issues and malfunctions and assisting in troubleshooting efforts when necessary; Ordering and receiving PC's, peripherals, operating system and application software, and maintaining purchasing, invoices and department records. The Office IT Support Manager is expected to demonstrate initiative, set priorities, ensure timely and accurate completion of assignments, and ensure compliance with Firm and Office policies and procedures.

Required Qualifications:

• College/University degree, preferably in Computer Science or Information Technology and/or equivalent work experience.
• Must be proficient in English.
• Minimum of five (5) years experience in a computer-related field, preferably in a law firm or professional services environment.
• An understanding of and experience in dealing with local area networks, cabling, electrical systems and other infrastructure components (e.g., computer room HVAC, UPS, security systems).
• A practical knowledge of PC hardware and software and the ability to troubleshoot related problems.
• A practical knowledge of mobile devices, mobile device operating systems and software, mobile enterprise email clients and the ability to troubleshoot related problems.
• ITIL certification preferred.

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