Manager, Fraud Management - Hong Kong Business

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) Hong Kong helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. We have four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Manager, Fraud Management.

Principal Responsibilities

In this role you will

• Facilitate the fraud system/process transformations requested from various internal and external stakeholders

• Support fraud management strategy for protecting business against financial loss and improving customer experience

• Ensue fraud analytics solutions are operating at optimum effectiveness

• Support development of MI to provide insights for fraud risk controls

• Provide subject matter expertise in design, development and maintenance of fraud risk controls to address the business and local regulatory requirement

• Collaborate with Global and Regional Fraud Analytics to create, improve and align analytics best practices in the region

• Provide ad hoc analytics support for fraud management and mitigation of fraud incident

To be successful you will need

• Bachelor's degree, or equivalent, in Business Management, Quantitative Analysis, Data Science, Computer Science or related field

• Experience in SAS EFM, ARIC, Feedzai, rule writing experience in any fraud detection system and GCP is a plus

• Visualizations tools knowledge like Qliksense, Tableau tools is an added advantage

• Knowledge of Retail banking products, digital payments, fraud management processes and controls is preferred

• Experience in business or risk analytics, risk management is desirable

• Experience in delivering MI projects with different stakeholders

• Good understanding in change management, project management, agile methodologies and techniques is preferred

• Proven ability to work across markets with multiple teams under ever-changing environment

• Strong communication, interpersonal, influence and negotiating skills

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.