Manager Data Analytics

Hiring: Manager – Data Analytics

Location: Gurugram | Experience: 5 + years

We're looking for a Manager – Analytics (Technical) to lead strategic programs, drive data-backed decision-making, and elevate performance across our Partner Oversight Program.

Key Responsibilities

Program Leadership & Strategy

• Own the vision and end-to-end execution of the Partner Oversight Program across Quality, Reporting, and Technical areas.
• Develop and manage a detailed program roadmap, defining milestones, closing knowledge gaps, and enabling business performance goals.
• Communicate roadmap status and manage shifting priorities effectively.

Analytics & Insight Generation

• Design and deliver key performance goals using quantitative and qualitative approaches.
• Synthesize data from multiple sources to generate meaningful insights and present clear, actionable recommendations to senior leaders.
• Champion customer insights across Verizon, driving collaboration and influencing business-impacting decisions.

Technical & Analytical Expertise

• Conduct data exploration, hypothesis testing, and statistical analysis.
• Design KPIs, build dashboards (Power BI/Tableau), manage SQL databases, and perform advanced analytics using Python.
• Support predictive analytics and machine learning initiatives (good to have).

Leadership & Collaboration

• Lead and mentor an analytics team, ensuring consistent delivery, alignment, and quality standards.
• Drive continuous improvement and cross-functional alignment.

Performance Expectations

Daily

• Conduct status check-ins to assess operational health, anomalies, and compliance flags.
• Review system security and performance risks and escalate critical issues.
• Ensure dispute management processes are followed with timely corrective action.

Weekly

• Inspect quality metrics, KPI trends, and compliance updates.
• Hold weekly staff meetings to review performance and key findings.
• Identify high-priority risks and wins for stakeholder governance discussions.
• Review alignment between technical and business teams.

Monthly

• Create high-level summaries for senior management (quality metrics, risks, compliance).
• Lead formal governance sessions to review SLAs, KPIs, and performance vs. targets.
• Prepare monthly communications outlining program accomplishments, KPI shifts, and strategic updates.

Quarterly

• Review quarterly roadmap and business initiatives.
• Create and deliver a comprehensive QBR deck.
• Align with transformation teams on strategic direction and cross-functional initiatives.
• Conduct formal risk reviews (operational, compliance, security, cost) and identify standardization and best practices.

Skills & Tools

SQL | Python | Power BI/Tableau | Statistical Analysis | KPI Design | Data Storytelling | Predictive Analytics (Plus) | Data Governance | Program Management