Manager, Channel Services

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The role will provide comprehensive administrative and operational support to bancassurance partner, including handling sales enquiries, resolving day-to-day operational issues, coordinating with bank partners on sales device arrangements, and preparing compliance monitoring reports and process documentation. Also, it will support system enhancement initiatives by contributing to user story preparation, test planning, and UAT.

Job Responsibilities

• Provide day‑to‑day administrative and operational support to bank sales teams, including handling policy and system enquiries via phone and email.

• Coordinate inbound and outbound courier arrangements for sales-related correspondence with bank partners.

• Manage sales device arrangements for bank partners, including delivery, iOS upgrades, replacement, and ongoing maintenance with banks and service providers.

• Prepare compliance monitoring reports, risk registers, incident reports, and other regulatory-related documentation.

• Support sales system enhancements by gathering requirements from bank partners, preparing user stories and test plans, and conducting UAT.

• Perform ad hoc duties as assigned by supervisors and management.

Job Requirements

• University degree, preferably with a major in Information Technology or a financial-related discipline

• Minimum of 5-6 years relevant work experience in similar roles.

• Proficient in Microsoft Office applications

• Strong knowledge of insurance sales processes, operations, and administration

• Excellent communication, interpersonal, and time management skills

• Fluent in both written and spoken English

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.