Manager, Cast Engagement

The Manager, Cast Engagement at Hong Kong Disneyland Resort (HKDL) spearheads initiatives to foster a positive, fun, and caring workplace, ensuring cast members feel valued, motivated, and aligned with HKDL's priorities.

This role involves leveraging data to develop and implement eng agement strategies and collaborating with cross-functional stakeholders to create a cohesive approach that enhances cast satisfaction, morale, and productivity. They act as the primary point of contact, coordinating between teams to meet objectives.

Responsibilities

• Design and execute cast engagement programs (events, activities, recognition) that foster a positive workplace culture.

• Lead the development and implementation of engagement strategies aligned with HKDL priorities and values.

• Build strong cross-functional partnerships across Lines of Business (LoBs) to deliver cohesive, impactful programs.

• Serve as the strategic liaison between segment and HKDL to ensure consistent program delivery.

• Use employee surveys, data analysis, and feedback to generate insights and recommendations report findings to stakeholders.

• Manage budgets, resources, and timelines to ensure efficient execution of engagement projects.

• Stay current on market and industry trends to continuously improve programs.

• Lead and develop a team of three direct reports.

Requirements

• Bachelor's degree in Business, Human Resources, Marketing, Psychology, Communications, or related field (Master's preferred).

• Minimum 10 years of relevant experience (e.g., general management, project management, communications, HR, marketing) preferred experience in multinational corporations.

• Proven track record in designing and implementing engagement strategies and programs.

• Strong stakeholder management, relationship-building, and influencing skills across multiple LoBs.

• Excellent communication and negotiation skills able to articulate insights in a business-friendly way and obtain buy-in.

• Data-driven mindset with experience analyzing employee surveys/feedback and translating insights into action.

• Strong problem-solving skills able to operate in ambiguity, balance competing priorities, and adapt quickly.

• Program/project management skills, including impact-based prioritization and resource/budget management.

• Understanding of how engagement impacts business performance and cast experience familiarity with market landscape and offerings.

• High self-awareness and consistency able to empower partners and incorporate feedback to refine strategies.

HKProfessional #LI-KY1