Manager/ Assistant Manager, Segment and Market Development

COMPANY DESCRIPTION

NVPC is the national agency dedicated to growing a culture of volunteerism and philanthropy in Singapore. By engaging individuals, organisations, communities and leaders across the people, private and public sectors, we seek to create a more caring, inclusive, and compassionate society. Together, we envision Singapore as a City of Good, where everyone is able to give every day and everywhere (3Es), contributing their time, talent, treasure, ties and testimony (5Ts). Learn more at nvpc.org.sg.

The Segments and Market Development team is offering an exciting opportunity for a skilled Partnership and Relationship Management professional to join our growing team. The role is a client-facing role, responsible for identifying and securing partners that will help to grow platform users, while ensuring that partners volunteer opportunities and data are accurate, timely and of good quality.

RESPONSIBILITIES

• Business Development by identifying, engaging and securing partners to come onboard the platform, and securing new user segments (e.g. groups from institutions) to expand the user base and grow platform adoption.

• Relationship Building through managing day-to-day relationships with partner organisations and institutional partners, including onboarding, regular engagements and communication, to build trust and support long-term partnership goals.

• Ensuring Seamless Interoperability between the platform and partners own platforms and systems, by coordinating integration requirements with partners and the Digital team, and following through on testing and resolution of issues.

• Managing Listing Quality to ensure a critical mass of volunteer opportunities is posted in a quality listing format, especially opportunities cross-posted from partners own systems. This includes continuous monitoring of listing quality, and bilateral engagements with partners volunteer managers to rectify non-compliant listings where necessary.

• Managing Data Submissions to ensure data requirements are submitted in the required format in a timely manner, especially from partners operating on their own systems. This may involve discussions on the mapping of data fields, checks on data quality, and monitoring the timeliness of submissions.

• Continuous Product Development by monitoring and improving on product performance metrics, analysing trends, and gathering insights from partners and users, and surfacing recommendations to the Digital team to support relevant platform enhancements.

• Ensuring Communication and Collaboration to facilitate open communication with partners, and to coordinate internally with teams such as Marketing and Digital in support of partnership initiatives and product priorities.

QUALIFICATIONS

• Degree in business, information systems/ technology, or related field
• At least 3-4 years of experience in partnership/ stakeholder management, business development or account management, preferably in a platform, product or digital services environment
• Ability to manage partner accounts and drive onboarding and adoption
• Exposure to working with product/ technology teams on system integration or data onboarding (e.g. data mapping, data submission requirements)
• Experience in the non-profit or volunteer management sector
• Experience in quality or compliance monitoring of partner content/ data
• Experience working in an agile product development environment

Please note that your application will be sent to and reviewed by the direct employer - National Volunteer & Philanthropy Centre