Manager, Agency Development (Case Management)

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Descriptions:

• Identify and develop new business opportunities to expand client base
• Collaborate with Marketing and Sales Teams to drive sales with various kind of sales enablement tools.
• Provide training, regular cases sharing to frontlines to uplift the productivity
• Consistently and effectively update case information to all key stakeholders including regular MI development & monitoring
• Assist client to complete the insurance policy application & follow up with client on outstanding underwriting requirement, both medical related and financial related questions
• Coordinating and provide follow up actions directly to insurance sales on NB pending cases on a timely and effectively manner
• Communicate on daily basis with insurance sales and PRU internal stakeholder to expedite the underwriting process.

Job Requirements:

• Obtain 5 - 8 years of case management experience
• Must have a complete understanding of how to process new business applications for Life insurance
• Good knowledge of insurance sales & business development opportunity
• Strong interpersonal and communication skills (written and verbal)
• Strong problem solving and negotiation skills
• Strong in customer services and highly detail-oriented
• Ability to work under pressure, multi-tasking, and time coordination to cater for ad hoc request
• Proficient in Word, Excel and Power Point
• Demonstrated with good professional presentation skills
• Excellent command of English and Chinese (written and spoken)
• Lesser experience will consider Assistant Manager

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.