About The Role
As one of the key logistics technology providers in Taiwan, Uber Direct enables merchants to unlock last-mile delivery for their customers through their own apps or website marketplaces, while also supporting logistics businesses with a strong and resilient last-mile supply network.
We are building an exciting team to scale Uber Direct's logistics business across mid-mile, last-mile, and warehouse operations. We are looking for leaders who are passionate about operations excellence and delivering best-in-class experiences to our merchant partners.
As the Logistic Network Operations Lead, you will play a pivotal role in scaling the Uber Direct logistics business. This role is responsible for the strategic expansion of the last-mile fleet and micro-hub network. You will work closely with operations teams, fleet partners, and cross-functional stakeholders to support business growth while ensuring delivery quality, reliability, and service-level excellence across all regions.
Reporting to the Head of Operations, you will partner closely with Sales and Account Management to assess expansion needs and co-develop scalable network expansion plans with the logistics project squad.
作為台灣關鍵的物流科技供應商之一，Uber Direct 不僅協助商家透過自有 App 或網站型市集啟用最後一哩路配送服務，同時也讓物流業者能夠享有強健且具高度韌性的最後一哩路運力供應。我們正積極打造一支團隊，以推動 Uber Direct 物流業務於中段、最後一哩路配送及倉儲營運的規模化發展，並誠摯邀請具備營運熱忱的您加入，一同為商家夥伴帶來卓越的合作與服務體驗。
物流網絡營運主管是推動 Uber Direct 物流業務規模化的關鍵角色，負責以策略性方式擴展最後一哩路運力與微型轉運倉（micro-hubs）。您將與營運團隊、運力合作夥伴及多個跨部門團隊密切合作，以支援業務成長，同時確保全區域配送品質、穩定度與服務水準。此職位向物流營運總監（Head of Operations）匯報，並與業務及客戶經理共同評估並推動整體擴張計畫。
What You Will Do
Team Leadership ｜ 團隊領導
- Lead a scaled logistics operations organization, including city operations managers, site operations staff, fleet partners, and drivers
- Recruit, develop, and grow a high-performing logistics network operations team in a scalable manner
- Deliver against strategic goals related to operational efficiency, service quality, expansion milestones, and delivery performance
- 帶領具規模化的物流營運團隊，成員包含城市營運經理、站點營運人員，以及運力合作夥伴與司機
- 以可擴展的方式招募、培訓並持續壯大物流網絡營運團隊
- 推動營運效率、服務品質、擴張里程碑及配送效率等策略目標的達成
Hub Expansion & Operations ｜ 轉運倉擴展與營運
- Drive the expansion and operational success of the micro-hub network, including Uber-owned facilities and merchant warehouses integrated with Uber delivery supply
- Partner with regional merchant stakeholders to ensure strong operational execution and delivery customer experience
- Develop, implement, and continuously improve SOPs and site-level operating processes to support multiple delivery models
- 推動衛星轉運倉（包含 Uber 自有倉與整合 Uber 配送運力之商家倉儲）的營運成效與規模擴張
- 與各區域商家夥伴密切合作，確保優質配送與客戶服務體驗
- 建立並優化運力營運相關 SOP 與站點營運流程，以支援多元配送模式
Last-Mile Fleet Expansion & Operations ｜ 最後一哩運力擴張與營運
- Scale last-mile delivery capabilities through close collaboration with cross-functional teams and external partners
- Recruit, onboard, and retain fleet partners across Taiwan to meet supply needs driven by business growth
- Ensure rigorous control over delivery quality, fleet utilization, and SLA adherence for both fleet partners and Uber couriers
- 與跨部門及外部合作夥伴合作，推動最後一哩路配送能力的持續擴張
- 招募並留任各地區配送合作夥伴，以確保穩定且充足的運力供給
- 嚴謹管理配送品質、運力使用效率及 SLA，確保 Uber 配送表現達標
Basic Qualifications ｜ 基本資格
- 8+ years of total work experience, including at least 5 years in logistics operations, strategic planning, partnership management, or people leadership
- Hands-on experience managing fleet/delivery partners and warehouse operations
- Deep understanding of Taiwan's logistics industry, including key players, competitive dynamics, and ecosystem networks
- Fluency in both English and Mandarin (spoken and written)
- 具備 8 年以上工作經驗，其中至少 5 年於物流營運、策略規劃、夥伴管理或團隊領導相關領域
- 具備實際管理運力／配送夥伴及倉儲營運的經驗
- 深入了解台灣物流產業生態、主要市場參與者及競爭動態
- 具備流利的中英文溝通能力（口說與書寫）
Preferred Qualifications ｜ 加分條件
- Strong Go Get It' mindset with willingness to take smart, calculated risks
- Ability to communicate complex topics clearly to senior leaders and diverse audiences
- Strong stakeholder management skills with the ability to align cross-functional teams and meet merchant needs
- 具備「Go Get It」精神，勇於承擔經審慎評估的風險並做出具影響力的決策
- 能清楚向高階主管說明複雜議題，並有效與不同背景對象溝通
- 具備優秀的利害關係人管理能力，能促進跨部門協作並滿足商家需求
