Lead, Tech Delivery

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This rolewould driveArchitecture,Engineering & Technical Deliveryfor modern platformsbuilt aroundmicroservices and micro frontend platforms. Therole combines architecture leadership, delivery ownership, and hands-on engineering while enabling AI-driven innovation.

Prudential Bermuda operates under two Class E licenses:

Reinsurance license- focused on central risk management, inward reinsurance(internal & external), and capital optimization.

Direct insurance license- focused on HNW life insurance solutions.

We seek an experienced IT leader based in Singapore to establish, lead and govern the IT function for the Direct insurance entity.

Key Accountabilities

IT Service Delivery & Operations (40%)

• Own end-to-end technical delivery across sprints, releases, and UAT
• Design scalable microservices using Spring Boot and Java
• Support micro frontend architecture using ReactJS
• Plan and manage production releases and deployment strategies
• Guide development teams and define coding standards
• Collaborate with business stakeholders to translate requirements into technical outcomes

Business Partnership (25%)

• Partner with Prudential Bermuda leadership as the, shaping and translating business vision and requirements into delivery while aligning with overall Local & Group architecture guidelines/principles.

Compliance & Standards (20%)

• Follow all IT frameworks, processes and operating controls aligned with business objectives, global technology standards and regulatory requirements, ensuring clear accountability for compliance, audit readiness and information security outcomes at the local business unit level.

Financial Management (10%)

• Ensuring robust governance and effective procedures are in place to set, manage and optimise the budget within approved levels, balancing service resilience, regulatory commitments and strategic investment priorities.

Team Management (5%)

• Build, lead and develop a high-performing IT team and vendor ecosystem, setting direction, standards and culture to support Prudential Bermuda's staff across Bermuda, Singapore and Hong Kong with consistent, service-oriented delivery.

Performance measures

• Adherence to milestone plan & assure reliable delivery of IT services to the LBU (measured via operational KPIs e.g. service level agreement standards business user satisfaction scores)
• Monitor related local IT infrastructure and applications
• Provide governance and oversight of incident, problem, and change management processes (measured via Incident resolution times and first-call resolution rates)
• Direct engagement with regional shared services to secure specialised support
• Hold local vendors and service providers accountable for performance and delivery
• Serve as the primary IT interface to BU leadership
• Sponsor the translation of business requirements into technology solutions
• Champion local business process improvement initiatives enabled by technology
• Ensure business users are enabled through appropriate training and support on technology solutions
• Provide oversight for local projects
• Adopt and enforce global/regional technology standards
• Assure local compliance with policies and controls
• Ensure execution of cybersecurity measures
• Ensure documentation and procedures are maintained and audit-ready
• Own and manage local IT budget within the approved annual budget
• Provide governance-level tracking and reporting of local IT expenditures
• Drive optimisation of local technology costs
• Build and lead, the Prudential Bermuda team across Bermuda, Hong Kong and Singapore
• Build organisational capability by developing team skills and depth
• Foster & embed a service-oriented culture

Requirements

• Bachelor's degree in Information Technology, Computer Science or a related discipline with minimum 6-7 years of experience within Life Insurance industry
• Fluency in English with demonstrated ability to engage and influence senior executives, regulators, and global technology stakeholders across multiple geographies. Willingness and flexibility to travel to support leadership engagement and delivery oversight.

Technology Engineering, Architecture & Cloud Expertise:

• Significant experience leading enterprise architecture, solution design and systems integration for complex insurance ecosystems. Strong architectural judgement spanning policy administration systems, digital channels, data platforms, workflow engines, and emerging technologies. Deep experience with cloud platforms-particularly Microsoft Azure-and hybrid operating models. Prior hands-on experience in Prudential Systems like Life/Asia implementation is desirable

Experience Preferred:

• Previous experience with Prudential systems like PruJourney, IBM Content Manager, IBM BAW/Workflow, etc., is preferred

Operational Excellence & Service Leadership:

• Strong background in IT service delivery, operations and governance, including incident, problem and change management across large, distributed environments. Demonstrated capability to improve service resilience, reduce operational risk, uplift SLA performance, and manage large-scale vendor and outsourcing partnerships.

Data, Analytics & Digital Enablement:

• Advanced expertise in leveraging data platforms, analytics and AI-enabled solutions to drive operational efficiency, customer experience improvement, and management decision support. Proven ability to translate data insights into measurable business outcomes.

Stakeholder & Leadership Capability:

• Demonstrated success as a senior technology leader partnering closely with CEOs, business executives and regional/global technology teams. Strong people leadership capability with experience building, leading, and developing highperforming, multicultural teams and ecosystems of strategic technology partners. Recognised for integrity, execution excellence, collaboration, and customercentric leadership.

Technical Skills

. Java (11+), Spring Boot, Python

. Microservices architecture and API design

. ReactJS and Micro Frontends

. OOP principles and design patterns (Factory, Strategy, Saga)

. Cosmos DB / NoSQL exposure

. Cloud (Azure), AKS, Docker, CI/CD

Testing & Quality

. Unit Testing (JUnit, Mockito)

. Test Driven Development (TDD)

. Behaviour Driven Development (BDD - Cucumber)

. High test coverage and automated pipelines

Modern Java Skills

. Java 11+ features

. Lambda expressions and functional programming

. Streams API (map, filter, reduce)

. Optional API

Any Azure related certifications will be an advantage

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.