Work Location: Changi Business Park
L1 Support:
- Provide L1 production support for 24x7 on Core Banking applications.
- To coordinate and support infrastructure maintenance activities
- To manage implementations of new application releases adhering to the best practices of the release management process.
- To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
- To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
- To enhance existing support process to maintain / improve service level &quality.
Requirements:
- Bachelor's degree in computer science, Information Technology, or a related field.
- 1-3 years of experience in IT production support, preferably in banking or financial services.
- Basic understanding of core banking and banking operations is highly desirable.
- Priorexperience with Sunline Core Banking would be a strong case for candidate.
- Familiarity with ticketing tools and monitoring tools like Prometheus,Elasticsearch ang Graphana.
- Good problem-solving skills and ability to work under pressure in a fast-paced environment.
- Strong communication skills with the ability to liaise effectively across teams.
- Knowledge incident management processes is a plus.
