Job Description
- Responsible for contacting clients to collect KYC refresh information and document.
- To process and ensure KYC refresh comply with regulation required and policy required when process and accuracy updated in system.
- To process and ensure KYC information filing correctly and keep confidential and comply with regulation required.
- Response for handling Inbound / Outbound calls and follow up the action taken.
- To perform KYC servicing calls, whilst delivering the first- class customer service.
- Other duties as assigned by Leader.
Qualifications
- Bachelor Degree in relevant discipline
- Fluent in both spoken and written English and Chinese (Mandarin)
- Demonstrates punctuality, reliability, and a strong sense of responsibility.
- Acts with initiative and responds constructively to guidance.
- Strong problem-solving skills with the ability to think critically and resolve issues effectively.
- Ability to build rapport, acknowledge concerns, and demonstrate empathy toward customers.
- Strong time management skills with the ability to work under pressure and manage tasks independently.
- Effective communication skills, with the ability to represent American Express professionally while reinforcing customer value.
- Proficient in computer applications, including Microsoft Word, Excel, and PowerPoint, with the ability to navigate internet tools for research and business purposes.
- Possesses general knowledge of banking or the credit card industry.
- Demonstrates integrity, patience, responsiveness, and a well-rounded professional demeanor.
- Flexible on rotating shifts based on operational needs.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
