KYC Onboarding Specialist - Japanese Speaker

The KYC Onboarding Specialist - Japanese Speaker role offers an opportunity to join the primary client-facing team responsible for fulfilling Know Your Client (KYC) requirements for a major multinational bank, including onboarding, periodic reviews and remediation activities. Operating as part of the Front Line Unit (FLU), the position works closely with clients and internal teams across business lines and regions to obtain Client Due Diligence (CDD) documentation, resolve client- and jurisdiction-specific documentation matters and support the timely completion of onboarding activities.

The role also involves staying informed of evolving global regulatory requirements, assessing their potential impact on existing processes and identifying opportunities to improve operational efficiency and enhance the overall client experience.

Responsibilities

• Partner with bankers, Operations and other relevant stakeholders to identify and define KYC requirements for client onboarding

• Proactively contact clients to request, collect and follow up on required KYC documentation

• Act as the primary point of contact for clients and internal stakeholders, including bankers, Operations, Risk and other control functions

• Track and manage KYC onboarding populations in collaboration with coverage and relationship teams

• Actively remove obstacles in time-sensitive onboarding cases and guide cases through to completion to meet execution and signing deadlines

• Ensure assigned KYC client portfolios are appropriately covered across business lines and regions in line with internal governance frameworks and FLU operating standards

• Identify, assess and understand the risks and potential impacts arising from non-compliance with KYC processes, including account restrictions, closures and implications for business growth

• Collect client feedback on policies, documentation requirements and jurisdiction-specific considerations to support continuous process improvement

• Implement and adhere to process changes and procedural updates arising from regulatory changes, policy updates, technology enhancements and internal control remediation

• Escalate process inefficiencies and propose improvements that collectively enhance client outcomes

• Collaborate closely with Banking, Sales, FLU chief operating officers, FLU Change, FLU Business Controls, Operations, cross-regional teams and other internal partners as required

• Ensure the timely and complete collection of all required client documentation, including ongoing follow-up where necessary

• Advocate for the client perspective while maintaining strict adherence to applicable laws, regulations, policies and internal standards

• Meet defined performance metrics and resolve any exceptions within prescribed timeframes

• Develop strong expertise in CDD requirements and guide clients through compliance expectations

• Support the collection and review of Enhanced Due Diligence (EDD/ECDD) documentation when required

• Safeguard non-public information obtained through KYC activities in accordance with the bank's data privacy and information security policies

• Contribute to a collaborative, results-driven and client-focused team culture

Requirements

• Bachelor's degree or equivalent relevant professional experience

• Minimum of 4 years of experience in a client-facing role within financial services or a related industry

• Certified Anti-Money Laundering Specialist (CAMS) certification is preferred

• Strong knowledge of Anti-Money Laundering (AML) and CDD policies, industry standards and best practices, including exposure to global legal entity structures and cross-jurisdictional requirements

• Demonstrated commitment to delivering a high-quality client experience

• Excellent interpersonal and communication skills, with the ability to collaborate with, influence and motivate stakeholders

• Professional demeanour characterised by patience, composure and a positive attitude

• Strong analytical, problem-solving and decision-making capabilities, including the ability to evaluate issues, apply previous experience and develop effective solutions

• Ability to manage multiple priorities in a dynamic environment, adapt quickly to change and apply new approaches to improve efficiency and effectiveness

• Proactive mindset and self-starter attitude, with the ability to identify process improvements and work independently with minimal supervision

• Strong organisational skills, with a high level of attention to detail and the ability to prioritise competing deliverables

• Advanced proficiency in Microsoft Office applications, particularly PowerPoint, Excel and Word

• Japanese language proficiency at a minimum B2 level to communicate with Japanese-speaking stakeholders

About the company

A global business process and operations services company supporting organisations across a range of sectors, including financial services. It provides services related to compliance, data analytics and operational processes, helping clients manage complex and data-driven activities.

JAC Recruitment Pte. Ltd.
EA Licence: 90C3026
EA Personnel Name: Mei Kamioka
EA Personnel: R24123855

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