role Description
The Key Account Managers primary responsibilities include prospecting, qualifying, selling and closing new business to existing and net new customers. The Key Account Manager brings a Point of View to the Customer engagement; uses all resources to solve customer problems with appropriate SAP products.
EXPECTATIONS AND TASKS
- Engage with customers early in the sales cycle by matching customer needs to solutions .
- Engage customers through impactful storytelling.
- Contribute to creation of overall theme and competitive differentiation (value wedges) and execute dry runs on deals and customer engagements.
- Provide answers to customer inquiries concerning solution topics focusing on driving customer success and business outcomes.
- Embrace consistent messaging and employ digital assets in all customer engagements, including recorded demos, presentations, microsites and other content created by SAP&aposs Global Digital Content Factory.
- Provide expertise through the customers&apos successful deployments and realization of value, as required.
- Expand the D&B footprint by showing how other D&B solutions can be leveraged to address other areas of their business.
Nice To Have
- Provide expertise to the account team and to the development of the account strategy.
- Support new sales and adoption by providing solution-specific expertise and competitive differentiation.
- Build knowledge across the customer lifecycle.
