Job Description

Company Description

AVer Information is an international developer and manufacturer of technology solutions for education and professional business environments. The company focuses on the power of visual communications to connect people and enable effective collaboration in a globalized world. Its award-winning portfolio includes HD video conferencing solutions, visualizers, charging carts, distance learning systems, and comprehensive warranty programs that support better learning and stronger business outcomes. With over a decade of R&D and manufacturing excellence, AVer has earned multiple international design and innovation awards for usability, reliability, and customer satisfaction. AVer's global presence and robust distribution network enable the company to deliver high-quality products, dedicated support, and unsurpassed service to customers worldwide.

Role/Job Description

This is a full-time, on-site Key Account Manager role based in Tucheng, New Taipei City. The Key Account Manager will manage and grow strategic customer relationships, focusing on key accounts in OEM/ODM business sectors. Daily responsibilities include developing account plans, tracking sales performance, coordinating with internal teams to deliver tailored solutions, and ensuring a high level of customer satisfaction. The role involves identifying new business opportunities within existing accounts, preparing proposals and presentations, and negotiating terms to support long-term partnerships. The Key Account Manager will also monitor market trends and customer feedback to inform business strategy and improve service delivery.

Lead Generation & Prospecting: Responsible for developing global and regional target markets; proactively identifying potential OEM/ODM opportunities through various channels, including LinkedIn, industry seminars, and professional databases.
Competitor Analysis & Market Intelligence: Regularly track industry trends and competitor pricing strategies; provide market insights to support the formulation of competitive business development plans.
Proposal & Presentation Development: Independently create professional technical pitch decks and manufacturing solutions tailored to client needs, highlighting the company's R&D and manufacturing strengths.
Trade Show Execution & Business Promotion: Plan and participate in major domestic and international electronics/industry exhibitions; conduct on-site business negotiations and follow up to convert leads into Request for Quotations (RFQs).
Key Account Management: Maintain and deepen relationships with existing Key Accounts; conduct regular Quarterly Business Reviews (QBRs) to enhance client stickiness and service satisfaction.
RFQ & Quotation Management: Evaluate RFQs and consolidate quotations; collaborate with internal cost-estimation teams to ensure pricing accuracy and profit margins.
Contract & Terms Negotiation: Lead negotiations for OEM/ODM cooperation agreements, procurement contracts, and commercial terms such as Letters of Authority (L/A) and payment terms.
NPI Cross-functional Liaison: Serve as the primary communication bridge between clients and internal PM/R&D teams during the New Product Introduction (NPI) phase to ensure accurate specification alignment.
Mass Production Issue Coordination: Manage commercial negotiations regarding major customer complaints, quality disputes, or lead-time changes after mass production to ensure effective conflict resolution.
Accounts Receivable (AR) Tracking: Monitor client payment status to ensure timely collections and coordinate related financial operations.

Qualifications

Strong Account Management and Key Accounts experience, with a proven ability to build and maintain long-term customer relationships.
Solid Analytical Skills and Business Planning capabilities to interpret data, forecast demand, and develop effective account strategies.
Demonstrated Customer Service skills, with a focus on responsiveness, problem-solving, and customer satisfaction.
Experience in technology solutions, particularly in professional AV/IT environments, is highly beneficial.
Excellent communication, negotiation, and presentation skills.
Ability to work collaboratively with cross-functional teams and manage multiple priorities.
Bachelor's degree in Business, Marketing, Technology, or a related field, or equivalent practical experience.
Proficiency in English and Mandarin is preferred to support global and local customer interactions.
Legally authorized to reside and work in Taiwan, with a valid driver's license.

Aver Information Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.