Key Account Manager

Company Description SLN Coffee Private Limited is a fourth-generation coffee company rooted in the plantations of Coorg since 1956, combining heritage, craftsmanship, and modern technology. The company has grown into a global coffee powerhouse, offering green coffee beans, diverse instant coffee formats, OEM solutions, and its consumer brand Levista. With a unique Plant-to-Cup model, SLN Coffee manages the entire value chain from sourcing to finished products, reflecting deep expertise and consistent quality. The organization partners with leading global brands and serves markets across the Middle East, Europe, Southeast Asia, Russia, and CIS. Guided by a vision to inspire the next coffee experience, SLN Coffee focuses on innovation, sustainable sourcing, and future-ready coffee solutions.

Role Description The Key Account Manager is a full-time, on-site role based in Bengaluru, responsible for managing and growing strategic customer relationships. This role involves overseeing key accounts, understanding client requirements, and ensuring high levels of customer satisfaction and retention. The Key Account Manager will plan and execute business strategies for assigned accounts, monitor performance, and identify opportunities for upselling, cross-selling, and new partnerships. Day-to-day activities include regular client meetings, coordination with internal teams (sales, operations, production, logistics, and finance), preparing account plans and performance reports, and resolving customer issues promptly. The role also includes supporting contract negotiations, tracking market trends in the coffee and FMCG sectors, and contributing to long-term growth initiatives.

Qualifications

• Candidates should possess strong Account Management and Key Accounts skills to handle strategic clients and build long-term partnerships.
• Candidates should possess solid Analytical Skills to interpret data, forecast sales, and support effective business decision-making.
• Candidates should possess Business Planning abilities to develop account plans, set targets, and align activities with company growth objectives.
• Candidates should possess excellent Customer Service capabilities to ensure satisfaction, manage expectations, and address issues proactively.
• Relevant experience in FMCG, beverages, or B2B sales, preferably within coffee or food and beverage industries, is highly beneficial.
• Strong communication, negotiation, and relationship-building skills, with proficiency in MS Office and CRM tools, are important.
• A bachelor's degree in Business, Marketing, or a related field is preferred; an MBA or equivalent postgraduate qualification is an advantage.
• Ability to work collaboratively with cross-functional teams and willingness to travel for client visits and market development as needed.