Position Summary
We are seeking an experienced Key Account Manager to drive sustainable business growth across strategic customers in Taiwan. This role will be responsible for managing key customer relationships, identifying new business opportunities, and developing long-term account strategies within the Industrial and Data Center sectors.
The successful candidate will act as the primary commercial contact for assigned accounts, collaborate with cross-functional teams, and deliver revenue growth through effective account management and business development initiatives.
Key Responsibilities
Strategic Account Management
- Build and maintain strong relationships with key decision-makers and executive stakeholders.
- Develop and implement strategic account plans aligned with business objectives and customer growth opportunities.
- Conduct regular business reviews and establish long-term growth roadmaps for assigned customers.
- Serve as the main commercial representative for designated strategic accounts.
Business Development
- Identify and pursue new business opportunities within target markets and customer segments.
- Expand existing customer engagements while driving acquisition of new accounts.
- Generate and manage a robust pipeline of opportunities to support revenue and growth targets.
- Promote solutions that address customer needs and business challenges.
Customer Engagement
- Understand customer requirements and provide appropriate product or solution recommendations.
- Lead customer meetings, presentations, and commercial discussions.
- Ensure a high level of customer satisfaction through proactive communication and issue resolution.
- Act as the voice of the customer internally to improve service, support, and product offerings.
Cross-Functional Collaboration
- Work closely with engineering, product management, operations, marketing, and channel partners to support customer projects.
- Coordinate resources across regional and global teams to deliver customer solutions and business objectives.
- Facilitate internal alignment on customer priorities, risks, and growth initiatives.
Market & Business Intelligence
- Monitor industry trends, emerging technologies, and competitive activities.
- Analyse market developments to identify growth opportunities in Industrial and Data Centre applications.
- Provide market feedback and customer insights to support business planning and strategy development.
Sales Operations & Commercial Excellence
- Maintain accurate sales forecasts, opportunity tracking, and account activities within CRM systems.
- Ensure compliance with commercial guidelines, policies, and business processes.
- Support channel management activities, including distributor engagement, performance reviews, and operational improvements.
- Drive initiatives that improve sales efficiency, reporting visibility, and customer service performance.
Qualifications
Education
- Bachelor's degree or equivalent professional experience.
Experience
- Proven experience in key account management, business development, or technical sales within a B2B environment.
- Demonstrated success in managing strategic customer relationships and achieving sales growth objectives.
- Experience working with Industrial, Electronics, Data Center, Power Management, Automation, or related markets is highly preferred.
Skills & Competencies
- Strong communication, presentation, and negotiation skills.
- Ability to influence stakeholders at multiple organizational levels, including executive management.
- Excellent planning, organizational, and time management capabilities.
- Strong analytical and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- High level of integrity, accountability, and customer focus.
- Proficiency in Microsoft Office applications and CRM systems.
- Collaborative mindset with the ability to work effectively across functional and global teams.
Success Measures
The Key Account Manager will be evaluated based on:
- Revenue growth achievement
- New business opportunity generation
- New customer acquisition
- Strategic account expansion
- Forecast accuracy and pipeline management
- Customer relationship strength and satisfaction
- Cross-functional execution and commercial excellence
