Main responsibilities:
1.Client Relationship Management:
- Develop and maintain strong relationships with key account clients.
- Understand client needs and expectations and ensure company products and services meet these needs.
- Conduct regular meetings and communications with clients to ensure satisfaction and address any issues.
2.Business Development:
- Identify new business opportunities within existing key accounts.
- Expand the companys footprint and market share within these accounts.
- Develop and implement strategic plans to increase sales and profitability.
3.Sales Management:
- Set and achieve sales targets for key accounts.
- Monitor and manage sales performance, ensuring targets are met or exceeded.
- Provide training and support to sales teams to enhance performance.
4.Customer Service:
- Address client complaints and resolve issues promptly to maintain high levels of customer satisfaction.
- Gather client feedback and use it to improve products/services.
- Collaborate with internal teams to ensure client needs are met efficiently.
5.Reporting and Analysis:
- Prepare regular reports on key account performance and business progress.
- Analyze sales data and client behavior to identify trends and opportunities.
- Present findings and recommendations to senior management.
- Team collaboration: Ability to work effectively within a team and across functions.
Required qualifications and skills:
Qualifications:
- Bachelors degree in Business Administration, Marketing, or related field.
- Proven experience as a Key Account Manager or relevant role.
- Strong understanding of sales principles and customer service practices.
- Excellent communication and interpersonal skills.
- Ability to analyze sales data and market trends.
- Strategic thinker with strong problem-solving capabilities.
- Proficiency in Microsoft Office and CRM software.
Skills:
- Relationship building: Ability to establish and maintain robust relationships with key clients.
- Negotiation: Skilled in negotiating terms and agreements to benefit both the company and the client.
- Analytical skills: Ability to analyze data and make informed business decisions.
- Organizational skills: Exceptional ability to organize and prioritize tasks to meet deadlines.
