- Permanent position, Salary up $6,000
- Open for 24/7 support
Key Responsibilities
- Lead the day-to-day operations of the IT Service Desk, ensuring efficient service delivery and continuous improvement of support processes.
- Monitor Service Desk performance, identify trends, and implement initiatives to improve service quality and user experience.
- Provide onsite and remote technical support for end-user devices, including laptops, mobile devices, business applications, printers, and collaboration tools.
- Administer and support hybrid infrastructure environments, including Microsoft 365, Windows Server, Microsoft Azure, and Microsoft SQL.
- Monitor and maintain system availability, performance, and reliability across production environments.
- Perform system patching, maintenance, and security updates to ensure infrastructure remains secure and compliant.
- Manage data backup and recovery processes across cloud and on-premise environments.
- Support cybersecurity initiatives, including Vulnerability Assessment & Penetration Testing (VAPT), IT audits, and security remediation activities.
- Participate in disaster recovery (DR) planning, testing, and annual DR exercises.
- Act as the escalation point for complex technical issues, driving timely resolution and root cause analysis.
- Coordinate with external vendors and support IT procurement activities.
- Maintain IT asset inventory and ensure accurate lifecycle management of IT equipment.
- Monitor Service Desk tickets, ensuring compliance with SLA targets and service standards.
- Provide guidance, knowledge sharing, and ad-hoc training to end users and junior IT support engineers.
- Participate in a 24/7 on-call rotation to provide after-hours support for critical incidents across regional offices.
Requirements
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related discipline.
- Minimum 5 years of experience in IT infrastructure, technical support, or IT operations, with demonstrated experience leading or mentoring an IT support team.
- Strong hands-on experience supporting Microsoft 365, Microsoft Azure, Windows Server, networking, and unified communications technologies.
- Experience with IT Service Management (ITSM) platforms such as ServiceNow or FreshService.
- Good understanding of hybrid cloud environments, server administration, SaaS applications, networking, and endpoint support.
- Strong desktop troubleshooting skills, with exposure to server, cloud, security, and infrastructure technologies.
- Professional certifications such as Microsoft 365 Administrator, MCSA/MCSE, CCNA, or ITIL v4 Foundation will be an advantage.
Interested candidates can forward their CVs in MS Word format to [Confidential Information]
- Reg No. R1875181
- Triton AI Pte Ltd
- License no. 21C0661
