IT Support

IT

Responsibilities:

- Provide on-site and remote IT support to end users, covering hardware, software, network, and CCTV systems.

- Install, configure, maintain, and troubleshoot IT equipment such as desktop PCs, laptops, printers, and other related devices.

- Perform basic hardware repairs, part replacements, and initial issue diagnosis, including coordination with external vendors for warranty or outsourced repairs.

- Install, configure, and support operating systems, internal applications, and standard software such as Microsoft Office 365, ensuring compliance with company IT policies.

- Monitor and resolve basic network connectivity issues involving switches, routers, access points, LAN cabling, and internet connections, and coordinate with network teams, ISPs, or vendors when required.

- Install, configure, replace, and provide basic troubleshooting for CCTV systems, including cameras, NVR/DVR, and network connections.

- Record, track, and report IT issues and resolutions through tickets, logs, or reports, and perform all duties in accordance with the client's IT and security policies.

Requirements:

1. Bachelor's degree in Information Technology or related field.
2. Minimum 1-2 years of experience in IT Support, IT Technician, or IT Outsource roles.
3. Basic knowledge of IT hardware, software, networking, and internal IT equipment.
4. Experience supporting approximately 80-100 IT users.
5. Experience handling approximately 80-100 IT devices.
6. Able to communicate in English.