IT Site Services & Infrastructure Specialist

The Specialist, IT InfrastructureSystems Administrator is responsible for installing, maintaining, upgrading, and continuously enhancing the site's operating environment. This role ensures the infrastructure's ongoing reliability, performance, and security. Responsibilities include monitoring and maintaining the operating environments, responding to incidents and problems, planning for growth, and deploying new technologies.

Additionally, the Specialist will design, install, configure, maintain, and test PC/server operating systems, networks, and related utilities and hardware. Other duties include troubleshooting issues reported by users, supporting access to services, and managing the acquisition, replacement, and decommissioning of related equipment, software, and services.

Detailed Description:

Performs tasks such as, but not limited to, the following:

• Provide technical support and perform maintenance
• Perform service monitoring and reporting, with a focus on risk management and compliance
• Explore new solutions, enhancements and opportunities for continuous improvement, projects and more
• Perform the acquisition, provisioning and decommissioning of related equipment, software and services
• Lead projects and change management initiatives

Knowledge/Skills/Competencies:

• Strong customer service orientation
• Strong analytical, troubleshooting and problem solving skills.
• Good communication (both oral and written) and documentation skills.
• Leadership and teamwork skills.
• Ability to plan projects and tasks.
• In-depth knowledge of the Windows OS (server and client) and the desktop operating environment. Linux and other mainstream OS knowledge will be helpful.
• Fundamental knowledge of networking concepts.
• Strong knowledge of infrastructure service management & diagnostic tools and processes.
• Strong knowledge of end-point security management tools and processes.

Typical Experience and Education:

• At least 6 years of relevant experience in a similar role or industry.
• Bachelor's Degree or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography.

Notes:

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.