An Operations Manager (Network) is typically responsible for ensuring that an organization's network infrastructure operates reliably, securely, and efficiently. The role combines technical network oversight with operational management.
Key Responsibilities
- Manage day-to-day network operations (LAN, WAN, internet connectivity, VPNs, data centers, cloud networking).
- Monitor network performance, availability, and capacity.
- Lead incident management and troubleshoot major network outages.
- Coordinate network maintenance, upgrades, and change management activities.
- Ensure compliance with security policies and network governance standards.
- Manage vendors, telecom providers, and service-level agreements (SLAs).
- Develop disaster recovery and business continuity plans for network services.
- Supervise network engineers, administrators, and support teams.
- Prepare operational reports, KPIs, and performance metrics.
Typical Skills Required
- Network technologies: routing, switching, wireless, firewalls, load balancers.
- Knowledge of protocols such as TCP/IP, BGP, OSPF, MPLS, DNS, and DHCP.
- Network monitoring and management tools.
- IT service management frameworks (e.g., ITIL).
- Project management and team leadership.
- Problem-solving and stakeholder communication.
Common Qualifications
- Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field.
- Certifications such as:Cisco Certified Network Professional (CCNP)Cisco Certified Internetwork Expert (CCIE)ITILAWS Certified Advanced Networking
- Several years of network engineering and operational experience
