IT Manager

Job Description

• Overseeing all technology operations, including infrastructure, cloud platforms, networks, and endpoint management (e.g., laptops, mobile devices, Intune or equivalent tools), and evaluating them according to established goals

• Implementing executive policies and overseeing technical projects in alignment with organizational goals, including secure endpoint deployment and lifecycle management

• Devising and establishing IT policies and systems (including endpoint usage, patching, and security controls) to support the implementation of strategies set by upper management

• Analyzing the business requirements of all departments to determine their technology and end-user computing needs

• Developing and overseeing SMART (specific, measurable, attainable, relevant, time-based) metrics for hardware, software, storage, and endpoint performance and compliance

• Identifying and eliminating security vulnerabilities, including those related to endpoint devices, with strategic solutions that increase data security

• Directing the effective delivery of networks, development, endpoint management, and disaster recovery systems and processes

• Directing and supporting the implementation of new software, hardware, and endpoint management solutions (e.g., MDM, EDR, device hardening tools)

• Identifying and recommending new technology solutions, including modern endpoint and workspace technologies

• Overseeing departmental finances, including budgeting and forecasting, covering endpoint lifecycle costs (procurement, support, replacement)

• Researching and recommending new products, including secure end-user computing and device management solutions

• Identifying new market opportunities and technology-driven improvements within the travel sector

• Leading efforts to improve IT processes, including automation and optimization of endpoint provisioning, monitoring, and support

Education

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline.

• Master's degree is advantageous.

Experience

• 10 years of progressive IT leadership experience, including management of enterprise infrastructure, cloud services, cybersecurity, and end-user computing environments.

• Proven experience leading enterprise-wide technology operations and transformation initiatives.

• Experience managing hybrid cloud environments (Azure, AWS, or Google Cloud).

• Strong experience with endpoint management platforms such as Microsoft Intune, Workspace ONE, SCCM, JAMF, or equivalent.

• Demonstrated experience managing technology budgets, vendors, and strategic technology programs.

• Experience within the travel, hospitality, aviation, transportation, or consumer services sectors is highly desirable