IT Manager

Our client is a premier financial services provider specializing in wealth management and legacy planning. We are seeking a strategic yet hands-on IT leader to drive our regional infrastructure, security, and vendor ecosystem, ensuring our technology remains as robust and reliable as our financial advice.

Responsibilities:

1. Infrastructure Strategy & Regional Operations

1. Design & Optimize: Lead the architectural design, implementation, and maintenance of the Group's IT networks and cloud/on-prem systems.
2. Performance Excellence: Ensure 99.9% availability and scalability of IT services across all regional offices.
3. Business Continuity: Direct all disaster recovery (DR) and business continuity planning (BCP) initiatives to safeguard client data and operational uptime.

2. Cybersecurity & Regulatory Compliance

1. Governance: Develop and enforce IT security policies and governance frameworks aligned with financial industry standards.
2. Regulatory Alignment: Ensure strict compliance with regional data protection laws (e.g., PDPA) and cybersecurity mandates.
3. Risk Mitigation: Oversee continuous security monitoring, threat detection, and incident response, while managing periodic internal and external audits.

3. Strategic Vendor & Partner Governance

1. Ecosystem Management: Act as the primary point of contact for external vendors, software developers, and Managed Service Providers (MSPs).
2. SLA Accountability: Negotiate contracts and hold partners accountable to Service Level Agreements (SLAs) to ensure cost-efficiency and technical excellence.
3. Solution Delivery: Ensure third-party software and infrastructure solutions integrate seamlessly with Grandtag's business requirements.

4. Service Excellence & User Support

1. Help Desk Leadership: Partner with external vendors to manage the IT Help Desk, ensuring rapid resolution of end-user issues.
2. KPI Management: Define and monitor KPIs for incident management to maintain a high standard of White Glove support for our staff and advisors.

Requirements:

1. Education: Minimum Diploma or Degree in Information Technology, Computer Science, or a related field.
2. Experience: . Minimum 5 years of progressive experience in IT infrastructure.
3. Proven track record in Network Administration and Systems Management.
4. Technical Skills: Deep understanding of IT security protocols, cloud infrastructure, and modern hardware/software environments.
5. Vendor Management: Strong experience in managing third-party service providers and outsourced help desk functions.
6. Industry Context: Previous experience in Financial Services, Insurance, or Wealth Management is highly preferred.
7. Soft Skills: Exceptional leadership, communication, and the ability to translate complex technical needs into business value.

This role offers the unique opportunity to transition from high-level strategy to direct technical impact.

You will be the guardian of our digital assets, playing a pivotal role in the digital transformation of a leading financial firm.