Summary
Seeking a skilled IT Infrastructure Operations Engineer to support enterprise IT operations in Taiwan. The role will be responsible for ensuring the stability, performance, and reliability of infrastructure services, including network, unified communications (UC), and server environments, while supporting both local and global IT initiatives.
Responsibilities
Network Operations and Support
- Plan and coordinate network installation and upgrade schedules for offices (including weekend or holiday work to minimize business impact)
- Lead switch replacement and standard network deployment activities across Taiwan sites
- Coordinate with local vendors for network equipment migration and on-site implementation
- Manage network equipment delivery timeline (switches, WAPs) and ensure readiness for deployment
- Oversee installation of standard network components (e.g., Cisco WAP, switching infrastructure)
- Ensure minimal service disruption during network migration (e.g., using secondary circuits, scheduling off-hours work)
- Support temporary-to-standard network transition for new or partially operational offices
- Coordinate with firewall/network teams for testing and validation after deployment
Unified Communications (UC) Support
- Deploy, configure, and support enterprise UC solutions including Microsoft Teams (Phone System, Rooms), Enterprise telephony (SBC, gateways, analog phones), Video conferencing & AV systems
- Support new office setups (HQ / expansion sites) for UC deployment
- Handle incident troubleshooting (voice, video, messaging issues)
- Provide L2/L3 support for UC-related tickets and service requests
- Ensure system uptime and performance
- Collaborate with global UC teams for incident resolution and project execution
- Coordinate with vendors for UC equipment procurement and installation
Server and Infrastructure Management
- Install, configure, and maintain physical and virtual servers (Windows/Linux environments)
- Support server provisioning, patching, upgrades, and performance tuning
- Ensure high availability and data integrity through backup and recovery processes
- Assist in data center operations, hardware installations, and rack/stack activities
- Monitor system health and proactively resolve infrastructure issues
Project and Deployment Support
- Participate in infrastructure rollout projects including new site setups and expansions
- Support IT components in real estate or facility buildouts (network, UC, server setup)
- Coordinate with cross-functional teams including security, cloud, and workplace services
- Provide knowledge transfer and documentation for operational readiness
Requirements
- Experience/knowledge of networking (TCP/IP, DNS, DHCP, LAN/WAN, VPN)
- Experience with UC technologies (Microsoft Teams, MTR, VoIP systems, conferencing tools)
- Hands-on experience with Windows/Linux servers and virtualization platforms
- Familiarity with ITSM tools (e.g., ServiceNow) and monitoring tools
- Basic understanding of cloud platforms (Azure/AWS) is an added advantage
- Fluent in English and Mandarin
- Strong troubleshooting and analytical skills
- Ability to manage multiple priorities in a fast-paced environment
- Excellent communication and stakeholder management skills
- Ability to work across time zones and support global teams
