INTERN, TRAINING & SERVICE QUALITY

KEY RESPONSIBILITIES:
. Conduct briefings to staff during non-peak periods and use past cases as case studies during briefings.

. Conduct audits by using an existing audit checklist to perform audit checks at the counter and gate.

. Observe activities on the ground and identify possible areas of improvement.

. Construction and consolidation of effective course modules to drive operational and service excellence.

. Refresh and updating of existing training materials.

. Conduct random inspections according to the grooming guidelines and standards and SOPs.

. Develop SOPs and guidelines for business continuity plans (e.g. manual check-in).

. Lead and motivate operational staff to carry out their duties according to the requirements of the airlines.

KEY REQUIREMENTS:
. Confident in Microsoft Excel, Word and Powerpoint

. Confident in communications

. Observant and meticulous to details

. Excellent writing skills to draft guidelines and procedures

. Ability to collaborate with others and get stakeholder buy-in to drive effective change management

. Have the drive to learn