Tasks & Responsibility: Customer order taking, Order entry in SAP system and order follow up per order cut-off time. Check customer order detail such as item code, pricing, quantity, etc and ensure Orders are accurately entered into the SAP system. SAP Support and attend to Sales Rep. request/inquiries in relation to Customer Orders, services needs and complaints, respond and provide solutions where applicable direct to sales representatives. / Assist in handling the SAP interface issue with 4PL partner and help to resolve the iDocs error in order to complete the Order and Billing processing in SAP. 4PL SAP IDOC SAP To review and monitor Open-order on regular basis and provide relevant analysis and take required action to improve Order fulfillment. Assist to provide and maintaining Sales order report on regular basis. Requires ability to navigate a SAP system or other relevant applications. SAP Keep records of customer interactions, process customer accounts and file document. Always seek for the solutions to improve customer service operation process. Follow communication procedures, guidelines and policies.
