Information Technology Manager

Job Description

• Design, implement, and maintain secure network architecture including segmentation, VLAN standards, firewall policies, VPN, and Wi-Fi security.
• Enforce network best practices and establish configuration baselines with regular compliance reviews across all sites.
• Lead cybersecurity governance—MFA, RBAC, access reviews, acceptable use enforcement, and adherence to security policies/SOPs.
• Drive CyberTrust/CSA certification readiness, coordinate evidence collection, remediation activities, and audit engagement.
• Oversee incident response operations, maintain IR playbooks, manage escalations, and conduct post-incident reviews.
• Manage identity lifecycle processes (joiner/mover/leaver) for employees, vendors, and contractors aligned to KA's account management SOP.
• Conduct vulnerability management, patch governance, continuous monitoring, and proactive threat mitigation.
• Lead and manage a regional Helpdesk team across Singapore, Malaysia, Philippines, and China, ensuring consistent service quality.
• Maintain and improve the IT Helpdesk knowledge base, SOPs, FAQs, and self-help guides to raise first-contact resolution.
• Plan and execute infrastructure refresh projects—network devices, switches, firewalls, and endpoint security enhancements.
• Manage vendors and service providers, ensuring SLA compliance, contract optimisation, and reducing dependency via internal capability building.
• Lead user awareness and cybersecurity training programmes, including phishing prevention and system-usage compliance.
• Maintain documentation & audit readiness, including network diagrams, policy updates, asset inventory, and site-specific technical records.

Job Requirements

• Bachelor's Degree in Computer Science, Information Security, Network Engineering or equivalent.
• Professional certifications preferred: CISSP, CISM, CCNA/CCNP (Security), ISO 27001 Lead Implementer/Auditor
• 8–12 years total IT experience, with 3–5 years in a manager / team lead capacity.
• Proven experience managing multi-site network infrastructure (LAN/WAN, VLANs, routing/switching, Wi-Fi security, firewalls, VPN).
• Demonstrated track record leading cybersecurity governance, including MFA, RBAC, access reviews, policy enforcement, and compliance.
• Experience running incident response, threat monitoring, vulnerability management, and post-incident reviews.
• Experience managing small IT helpdesk teams (SG, MY, PH, CN) including SLA management and escalation workflows.
• Prior involvement in audit or certification programmes (e.g., CSA CyberTrust, ISO 27001) is highly advantageous.
• Solid vendor management experience, evaluating MSPs, enforcing SLAs, and building internal capability to reduce outsourcing dependence.
• Strong documentation experience (policies, SOPs, diagrams, inventories).
• Ability to work effectively across multilingual, cross-country teams and communicate technical concepts to non-technical stakeholders.