About the Role
Zhenghe Logistics is looking for amotivated Indoor Sales Support Executive to support our commercial team in customer enquiries, quotation follow-up, coldcalling, telemarketing and day-to-day freight forwarding sales support. Therole is focused mainly on air freight and local trucking support, with strongcustomer communication and follow-up discipline.
Key Responsibilities
- Respond promptly to customerenquiries via email, telephone and other communication channels.
- Prepare and follow up on airfreight and local trucking quotations.
- Conduct cold calling andtelemarketing activities to generate new business opportunities.
- Support Business Developmentand Sales activities through customer follow-up and account support.
- Understand customer shipmentrequirements including cargo type, dimensions, weight, pick-up and delivery details.
- Source and compare rates fromairlines, transport providers, overseas agents and internal operations teams.
- Qualify enquiries beforerequesting rates by collecting accurate shipment and service details.
- Follow up on quotations andassist in converting enquiries into confirmed shipments.
- Maintain customer records,quotation details and sales activities in the company in-house system.
- Provide professional customerservice and assist with other sales administrative duties as assigned.
Requirements
- Minimum 2 years of experience in Freight Forwarding, Logistics, Air Freight, Transportation or related industry
- Good understanding of airfreight quotation, shipment process and basic freight rate structure.
- Good understanding of local trucking, delivery arrangements and transport coordination.
- Experience handling customer enquiries, rate requests and quotation follow-up.
- Comfortable with cold calling, telemarketing and regular customer follow-up.
- Proficient in Microsoft Excel, Word, Outlook and Microsoft Office applications.
- Experience using freight forwarding software or company in-house systems.
- Strong communication, organizational and interpersonal skills.
- Able to work independently and manage multiple enquiries at the same time.
Preferred Qualifications
- Knowledge of Incoterms and common freight forwarding terminology.
- Experience dealing with airlines, transport providers, overseas agents and internal operations teams.
- Basic understanding of sea freight FCL/LCL will be an added advantage, but this is not the main focus of the role.
- Positive attitude, customer service mindset and willingness to grow into a stronger commercial role.
Why Join Us
- Opportunity to grow within adynamic logistics company.
- Exposure to air freight, local transportation and supply chain operations.
- Supportive and collaborative working environment.
- Career progression opportunities into Business Development and Sales roles.
How to Apply
Interested applicants are invited to submit their updated resume to [Confidential Information]
Internal Hiring Recommendation
Recommended candidate profile: someone with 2 to 5 years freight forwarding experience, able to support air freight and local trucking quotations, comfortable making outbound calls, and disciplined in customer follow-up. Avoid positioning this as a pure telemarketing role, because Zhenghe needs someone who can improve quotation quality and support future commercial growth.
