HVM Service Engineer

【Summary】

• Provide quality technical support including Preventive Maintenance, repairs and installations as well as proactively problem solving.
• Working closely with HQ R&D team for technical escalation and service
• Customer interface of technical communication and manage customer satisfaction.

【Main Task】

• Install the tool at customer site and provide quality service to maintain tool availability.
• Technical escalation owner to HQ for tool down, performance issue and customer wish.
• Technical contact window of customer and manage the communication.
• Co-work and support HQ on service related documents and procedures.
• Support Software and Application activities
• Train field service engineers.
• Maintain the demo tool in ZEISS Innovation Center and support HQ's requirement to enhance the business development by implementing defined CIP

【Specific Duties】

• Ensure the tool installation success within defined cycle time.
• Ensure effective communication and escalation for problem solving.
• Create and maintain the database of service lesson learnt and BKM.
• Effectively conduct knowledge sharing, on-site training/coaching to maturate FSE skills.
• On-call duty for the response to customer's tool down escalation.
• ZEISS Innovation Center tool availability and office/clean room environment/facility maintenance

【Education】

• Master or Bachelor's degree in engineering.

【Experience】

• 3+ years as an equipment engineer in semiconductor industry, better to have field service engineer experience of equipment suppliers.
• X-ray service experience is required.
• Quality hands-on capabilities.
• Fluent English: TOEIC 750
• Willing to travel abroad at least 23 times per year and a duration up to 2 months in the initial training abroad.
• Good internal/external communication and interpersonal skills

【Other skills】

• Data analysis, report/presentation skill.
• Creative: Out-of-the-box thinker.