Human Resources Business Partner

About the Company

Infinity Learn is a fast-growing EdTech company focused on competitive exam preparation (JEE, NEET, and Foundation). As the organization scales its consumer sales, lead generation, and academic delivery teams, the HR function plays a critical role in keeping the workforce engaged, stable, and aligned with business growth plans.

About the Role

The HR Business Partner (HRBP) will act as the primary HR touchpoint for assigned business functions, with a core mandate to control attrition, drive employee engagement, and act as a strategic bridge between business leaders and the Talent Acquisition team. The role requires close partnership with function heads to anticipate hiring needs, translate business plans into workforce requirements, and use data-driven insights — including Root Cause (RCA) and Retention Analysis of attrition trends — to strengthen people outcomes.

Responsibilities

• Attrition Control & Retention
• Own attrition metrics for assigned functions (Consumer Sales, Lead Generation, Freelance Teachers) and drive month-on-month improvement against targets.
• Conduct structured exit interviews and stay interviews; identify patterns and early attrition risk signals.
• Run Root Cause Analysis (RCA) on attrition data — by tenure, manager, location, and function— and convert findings into actionable retention plans.
• Partner with function leaders on manager-effectiveness and team-health interventions where attrition risk is manager-driven.
• Track and report attrition dashboards (voluntary vs involuntary, early attrition, regretted exits)to leadership on a monthly cadence.
• Employee Engagement
• Design and execute a monthly/quarterly engagement calendar (recognition programs, team connects, skip-level sessions, R&R initiatives).
• Drive employee pulse surveys / eNPS, analyse results, and own follow-through action plans with respective leaders.
• Strengthen onboarding and early-tenure engagement (first 90 days) to reduce early attrition.
• Champion culture-building initiatives that reinforce Infinity Learn's values across floor and remote teams.

Business Partnering& Workforce Planning

• Maintain a regular connect cadence with function leaders(Sales, Lead Gen, Academics) to stay ahead of business plans and upcoming headcount needs.
• Translate business growth plans and attrition-driven backfills into clear, timely hiring requisitions.
• Share consolidated hiring requirement inputs (volume, role mix, location, urgency) with the TA Team to support sourcing and pipeline planning.
• Act as the single point of coordination between business leaders and TA on requisition prioritization, offer approvals, and hiring timelines.
• Provide TA with context on role-specific attrition trends to help refine sourcing and screening criteria.

• HR Operations& Reporting
• Maintain accurate headcount, attrition, and engagement MIS/dashboards for leadership review (MRM/business reviews).
• Ensure timely resolution of employee grievances and escalations in partnership with the HR/ER team.
• Support performance review cycles, warning/PIP processes, and policy implementation within assigned functions.

Qualifications

• MBA/PGDM in HR or equivalent, with 4–8 years of experience as an HRBP, preferably in high-volume sales/BPO/EdTech environments.

Required Skills

• Proven track record of managing attrition and engagement in a high-growth, high-volume hiring setup.
• Strong stakeholder management skills; comfortable working directly with sales/business leaders and TA teams.
• Data-oriented — comfortable building and reading attrition/engagement dashboards in Excel/Power BI.