Human-AI Interaction & UX Expert (AI Community)

Job description

About the Role

:
At TELUS Digital, we don't just build smart AI; we build intuitive AI. As a Human-AI Interaction (HAI) & UX Expert, you are the architect of the user experience. You study the friction between human intent and machine response, refining the personality, empathy, and logic of the AI. Your goal is to move AI from being a tool to becoming a partner by optimizing how it handles multi-turn conversations and builds user trust. At TELUS, you ensure technology adapts to the human, not the other way aroun

d.

Key Responsibilit

• ies:
  Conversational UX Auditing: Analyze the flow of multi-turn interactions to ensure the AI maintains state, reduces cognitive load, and provides concise, actionable ans
• wers.Trust & Calibration Analysis: Identify instances where the AI is overconfident (leading to false trust) or overly cautious (leading to frustration) and refine the Calibration of Tr
• ust.Persona & Tone Synthesis: Develop and test specialized personas (e.g., Empathetic Counselor vs. Objective Data Analyst) to ensure tone-alignment across different indust
• ries.Accessibility & Inclusivity Design: Evaluate how models handle diverse speech patterns, non-standard dialects, and accessibility needs to ensure the AI is truly gl

obal.
Qualificatio

n path
Mandatory Qualific

• ations:
  Education: Minimum of a Bachelor's Degree specifically in Human-Computer Interaction (HCI), Cognitive Psychology, UX Research, or Behavioral Ec
• onomics.Native Language: Native-level proficiency (C2+) in your primary language is mandatory to evaluate the cultural vibe and natural flow of d
• ialogue.English Proficiency:Minimum B1 (Intermediate) level English for global community collab

oration.

A

ssessment:
In order to be hired into our community, you'll go through a subject-specific qualification exam that will determine your suitability for the position and complete ID ve

rificati

on.

Payment:
Currently, pay rates for experts range from $18 - $5

0 USD per hourOur Payment terms are defined for

each project.

Why Join the TELUS Digit

• al AI Community:
  Community Connection: Work remotely as part of a 1M+ diverse global AI Community of contribu
• tors and experts.Impactful Expertise: Use your native language and academic degree to shape real-world AI systems and products used by mi
• llions every day.Hands-on Innovation: Gain experience in the latest AI research, evaluation, and fine-tuni
• ng methodologies.Global Collaboration: Collaborate with a network of specialists across 20+ domains and 500+ langua
• ges and dialects.Flexible Engagement: Manage your own schedule while making a meaningful impact on the futu

re of technology.

Equal Opportunity:
All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants qualifications, merits, competence, and performance without regard to any characteristic