(HQ) Claim Handler

The Claim Handler will directly support the Legal Manager in building and operating the Claim & Insurance Control Tower related affairs. This role covers end-to-end cargo claim handling across air, sea, inland transport, and other services provided by Morrison, and assists in standardizing claim, insurance and legal risk management procedures.

Job Responsibilities:

• End-to-End Claim Handling

Handle and track cargo loss/damage cases, including documentation collection and liability assessment under applicable conventions.

• Subrogation & Recovery

Pursue claims against liable parties, support recovery strategy, and assist in negotiation and settlement.

• Insurance Administration

Support policy management, underwriting coordination, and insurance reporting.

• System & Process Enhancement

Maintain claims database, monitor KPIs, and support SOP development and process improvements.

• Cross-functional Coordination

Collaborate with global stations, insurers, and internal teams to facilitate claim handling and resolution.

• Support other legal department projects as needed.

Education/Technical Skills

• University graduate.
• Fluent bilingual (Chinese/ English) written and verbal communication skills.

Knowledge/ Work Experience

• More than 3 years of experience in cargo claims, freight forwarding, insurance or related legal fields.
• Familiar with international cargo liability frameworks (Montreal Convention, Hague-Visby Rules and other similar International Conventions and/ or applicable laws).
• Hands-on experience with insurers.
• Cross-border or multicultural work experience.

Key Behavioral Competencies

• Detail-Oriented with strong document management and follow-through discipline.
• Ability to work independently and manage priorities across multiple concurrent cases.
• Responsibility & Accountability – Takes ownership of assigned tasks and ensures timely and reliable completion.