HPE Aruba Designated Engineer

Role Overview:

Contract Duration: 6 months

The HPE-Aruba Designated Engineer will provide ongoing technical support and consulting services to HPE-Aruba customers, with a focus on Aruba wireless products and solutions. This role combines deep technical expertise with a consultative approach to ensure successful deployment, operation, and troubleshooting of Aruba solutions within customer environments.

Key Responsibilities:

Deliver pre-service and post-deployment technical support for Aruba wireless products.

Proactively educate and enhance customers technical capabilities through informal workshops, coaching sessions, design reviews, and technical documentation.

Serve as a trusted advisor by providing expert-level troubleshooting for Aruba product issues and ensuring interoperability with other network vendors in the customers infrastructure.

Collaborate with customer teams to ensure alignment with WLAN architecture best practices and solution design.

Preferred Experience and Expertise:

810 years of hands-on experience with Layer 2 and Layer 3 internetworking.

35 years of practical experience with Aruba WLAN and 802.11 wireless technologies.

Strong ability to design, deploy, and troubleshoot enterprise IP and wireless networks, including:

IP network security, remote access, authentication, and certificate-based security

Network Access Control (NAC) and IP network management

Solid understanding of network troubleshooting across Layers 14 (including IP, MAC, RF, and some application-level analysis).

Experience with current network security architectures and policy design, including mobile and cloud networking environments.

Background in a consulting network engineering role is preferred.

Strong verbal and written communication skills in both Mandarin and English.

Project management skills or experience is a plus.

Prior experience in customer technical support, including issue triage, ticket management, and resolution processes.

Ability to work on-site at customer locations as required.

Proven success in resolving complex, multi-variable technical issues with a methodical and analytical approach.