Head, Technology Business Partner, Food Solutions (Singapore)

Job Description

About Us

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

The Technology Business Partner, Food Solutions (Singapore) serves as the primary technology partner for the Singapore Food Solutions entities (including SCAT, SFS and CF) and is part of the broader Technology Business Enablement APAC team.

Team Leadership & People Management

• Build strong relationships with business stakeholders and act as a trusted advisor on technology-related matters.
• Coordinate and align technology teams, vendors and business stakeholders to support business objectives.
• Foster collaboration between Food Solutions users and enterprise technology teams to drive successful project delivery and service outcomes.
• Promote adherence to enterprise technology standards, governance and cybersecurity requirements.
  
  

Technology Enablement

• Ensure effective technology delivery, support and enablement for Singapore Food Solutions entities, aligned with enterprise standards and local operational requirements.
• Partner with business leadership and translate strategic and operational priorities into actionable technology initiatives.
• Support the execution of enterprise technology strategies and programmes.
• Identify opportunities to improve operational efficiency through technology, automation and digital solutions.
  
  

Business Partnership and Value Realisation

• Partner with business leaders, ensuring technology is a driver of growth, efficiency and business value
• Advocate for business needs within the regional/global TDX organization
• Drive adoption of digital, automation and data-driven solutions to enhance operations and customer experience
  
  

Technology Foundation & Operations

• Oversee day-to-day technology operations for the business, ensuring high availability, performance and user satisfaction
• Manage escalations, service performance and operational reliability for business-critical systems
• Ensure adherence with global technology policies, governance frameworks, statutory and regulatory requirements
• Lead incident response processes, impact analysis, cross-functional coordination and perform post-incident reviews
• Provide transparency into performance, risks and financials for technology portfolio
• Establish and enforce enterprise technology standards, reducing technical debt and Shadow IT proliferation
  
  

Core Systems Delivery

• Lead and sponsor technology initiatives supporting Food Solutions Singapore, including Demand & Supply Planning, Operation Process Digitalization and Food Safety programmes.
• Manage change impacts and ensure smooth adoption of new systems and processes
• Manage the application portfolio including rationalization, vendor management, and lifecycle governance
• Identify opportunities to improve technology services, automation, and user experience
• Drive standardization while accommodating local business needs where possible
  
  

Vendor & Budget Management

• Manage technology budget, forecast costs and optimize spend
• Oversee vendor and service provider relationships in collaboration with global vendor management and procurement functions
  
  

AI & Digital Innovation

• Champion the AI innovation agenda for Food Solutions, identifying, piloting, and scaling use cases with measurable business impact
• Partner with operations to develop Smart Factory capabilities, embedding IoT, analytics, and automation into Food production environments
• Collaborate with TDX AI Centre of Excellence to ensure Food AI initiatives are aligned with enterprise architecture and data governance
  
  

Key Requirements

• Degree in Computer Science or related experience.
• Ongoing commitment to training and professional development in technology (through conferences, courses, certifications) to stay current with industry best practices.
• Minimum 10 years of technology leadership experience, with at least 5 years in a business partner or technology general management role.
• Proven record of partnering with senior business leaders to deliver technology-enabled outcomes.
• Strong delivery management experience deploying technology initiatives (digital platforms and applications, automation, data-driven projects).
• Working within a global technology function with enterprise governance and local deployment.
• Strong experience in ERP (SAP S/4HANA, Microsoft Dynamics 365) and planning system (i.e., Relex) delivery in a complex, multi-entity environment.
• Ability to translate business needs into technology requirements for stakeholders at all organizational levels, aligned with global technology vision and strategy.
• Background in food manufacturing, aviation catering, FMCG industries is a strong advantage.