Head, Projects & Transformation, Regional Treasury Operations, Group Operations

The Head, Projects & Transformation role will drive systems enhancement, workflow optimisation and productivity uplift across treasury operations, supporting service excellence, operational resilience and scalability across the region. The role plays a key part in advancing Maybank's ROAR30 strategic priorities by modernising operating models, redesigning processes and embedding sustainable digital capabilities within Treasury Operations.

Job Requirements

Role Purpose

• Drive largescale digital and operational transformation across Regional Treasury Operations.
• Partner closely with the Head, Regional Treasury Operations to translate strategy into executable, technologyenabled transformation programmes.
• Enable simpler, faster, more resilient and customercentric treasury operations through systems enhancement, automation, process reengineering and workflow redesign.
• Deliver sustainable organisation design and Target Operating Model (TOM) changes, supported by strong governance, risk management, change management and capability uplift.
• Lead transformation in a manner that reflects Maybank's values and 6 Leadership Behaviours, demonstrating ownership, collaboration, integrity and people leadership.
• The key responsibilities of this role, among others are :-

1. Treasury Operations Transformation

• Lead and deliver multiyear transformation initiatives across Treasury Operations, aligned with Group Operations strategy and ROAR30 priorities.
• Drive standardisation and modernisation of treasury operating models to support regional scalability and consistency.
• Identify opportunities to improve service quality, turnaround time, control and resilience across markets.

2. Systems Enhancement & Digital Enablement

• Oversee treasury systems enhancement, including workflow tools and supporting platforms, to improve straightthrough processing, transparency and operational efficiency.
• Work closely with Group Technology & Digital teams to define requirements, prioritise enhancements and ensure effective implementation.
• Champion simplified, standardised and futureready system solutions across Regional Treasury Operations.

3. Workflow, Productivity & Process Optimisation

• Lead endtoend process reviews to eliminate manual interventions, reduce operational friction and uplift productivity.
• Embed automation, lean principles and workflow optimisation to enable sustainable efficiency gains.
• Define and track productivity and efficiency metrics, ensuring measurable and tangible outcomes.

4. Programme Delivery & Governance

• Lead complex, crossfunctional transformation programmes involving Treasury, Operations, Technology, Risk, Compliance and regional stakeholders.
• Establish strong programme governance, business cases, benefits tracking and disciplined execution.
• Provide regular updates and insights to senior management on progress, risks and outcomes.

5. Change Leadership & Capability Building

• Lead change management to ensure adoption, capability uplift and sustained behavioural change within treasury operations teams.
• Build and lead a highperforming transformation and productivity team.
• Foster a culture of continuous improvement, ownership and collaboration across Regional Treasury Operations.

Job Requirements

• 12–15 years experience in banking, financial services or consulting, with significant exposure to treasury operations and digital/operational transformation.
• Strong expertise in systems enhancement, operating model redesign, process optimisation, workflow improvement and automation.
• Proven experience leading programmes that span business, operations and technology, including engagement on system requirements and readiness.
• Solid understanding of treasury products and operations, controls, regulatory and operational risk considerations.
• Demonstrated ability to influence senior stakeholders and deliver outcomes in complex, multicountry environments.
• Strong academic qualifications.
• Demonstrates ownership, accountability and the ability to build futureready capabilities within Regional Treasury Operations.