The Head of Video Technical Solutions Engineering, APAC is responsible for leading the regional Technical Solutions Engineering function for Jabra's Video Business across Asia Pacific.
This role serves as the senior technical leader and primary subject matter expert for the Video portfolio within APAC, ensuring the region possesses the technical capabilities, knowledge, tools, and best practices required to drive business growth and customer success.
The role acts as the critical bridge between APAC and Global Product Management, Engineering, Support, and Marketing teams, ensuring regional requirements, customer feedback, product enhancements, and technical issues are effectively communicated and addressed.
Leading a geographically dispersed team of Technical Solutions Consultants (TSCs), the Head of Video Technical Solutions Engineering is responsible for developing technical talent, establishing technical standards and best practices, driving partner and customer enablement, and ensuring technical resources are aligned to support APAC business objectives and strategic priorities.
Your contribution is appreciated, and your responsibilities include:
1. People Leadership & Regional Team Management
- Lead, develop, and manage the APAC Technical Solutions Engineering team across multiple countries, cultures, and languages.
- Define team objectives, priorities, and performance expectations aligned with APAC business goals.
- Provide coaching, mentorship, and development opportunities for Technical Solutions Consultants.
- Ensure effective allocation of technical resources to support strategic opportunities, key customers, and regional initiatives.
- Foster a culture of collaboration, accountability, customer focus, and continuous improvement.
- Build a high-performing technical organization capable of supporting APAC growth objectives.
- Drive consistency in technical engagement standards and customer experience across all APAC markets.
2. Technical & Product Leadership
- Serve as the primary technical authority and subject matter expert for Video and Collaboration across APAC, not limiting to only Jabra Video portfolio.
- Maintain deep expertise in product architecture, capabilities, roadmap, integrations, deployment models, and competitive positioning.
- Act as the go-to technical reference for TSCs, Sales teams, Product Marketing, Customer Support, and APAC leadership.
- Provide guidance on complex solution design, customer requirements, deployment strategies, integrations, and technical escalations.
- Ensure APAC teams remain current on product updates, new feature releases, known issues, and technical developments.
- Establish governance and standards for solution design, technical validation, and customer deployment methodologies.
- Provide technical leadership for strategic customer opportunities, executive engagements, and high-value pursuits.
3. Solution Architecture & Technical Governance
- Review and advise on complex customer architectures and technical proposals.
- Ensure proposed solutions are technically sound, scalable, and aligned with Jabra's product strategy.
- Define and maintain standards for solution design, technical documentation, and deployment recommendations.
- Drive consistency in technical recommendations and customer-facing solution design across the region.
4. Global HQ Interface & Voice of APAC
- Serve as the primary APAC technical representative to Product Management, Engineering, Customer Support, Product Marketing, and other global stakeholders.
- Communicate product updates, roadmap developments, technical changes, and new capabilities from HQ to regional teams.
- Consolidate and prioritize product feedback, enhancement requests, customer requirements, and market insights from APAC.
- Advocate for APAC-specific needs and influence product roadmap decisions where appropriate.
- Track and drive resolution of regional product issues and technical escalations with HQ stakeholders.
- Establish strong working relationships with global teams to improve responsiveness and collaboration.
- Ensure APAC maintains visibility and influence within global product and engineering discussions.
5. Technical Enablement & Best Practices
- Develop and lead the APAC technical enablement strategy, including onboarding, learning frameworks, certifications, and competency development for Technical Solutions Consultants (TSCs).
- Drive regular technical training, workshops, and knowledge-sharing forums, and maintain a centralized regional knowledge repository.
- Create and maintain technical sales tools and content such as solution guides, deployment documentation, reference architectures, competitive battlecards, troubleshooting resources, and customer-facing materials.
- Partner with Sales Leadership, Product Marketing, and HQ stakeholders to ensure technical content, messaging, and solution positioning are relevant and consistent across APAC.
- Develop and deliver technical enablement programs for partners and customers, including distributors, resellers, system integrators, consultants, and end users.
- Establish and govern best practices for demos, customer evaluations, PoCs, pilots, deployments, and technical validation activities, including standardized methodologies, success metrics, and reporting.
- Create repeatable technical playbooks and deployment models, and drive continuous improvement through field feedback, lessons learned, and shared best practices.
6. Business Impact, Customer Success & Market Development
- Provide leadership and oversight for technical pre-sales activities across APAC, aligning technical resources with business priorities and strategic growth opportunities.
- Support key customer opportunities and major pursuits in close partnership with regional sales leadership to drive business performance and revenue growth.
- Serve as the senior escalation point for critical customer and partner technical issues, ensuring effective issue resolution, root-cause analysis, and corrective actions.
- Drive high levels of customer satisfaction across the full customer lifecycle through strong technical leadership and support.
- Build and strengthen relationships with distributors, resellers, system integrators, consultants, and alliance partners, ensuring they have the technical capability to position and deploy Jabra Video solutions successfully.
- Support partner development through technical enablement, strategic reviews, and executive engagements.
- Monitor market trends, emerging technologies, and competitive developments in the Audio Visual and Unified Communications space, and provide insights and recommendations to regional leadership and HQ.
- Equip regional teams with current competitive knowledge and technical differentiation strategies to strengthen market positioning.
To perform well in the role, we imagine that you have:
- 10+ years of experience in technical pre-sales, solutions engineering, systems engineering, or technical consulting roles.
- 5+ years of leadership experience managing regional or multinational technical teams.
- Strong experience within the Audio Visual, Video Collaboration, Unified Communications, Workplace Technology, or IT industries.
- Experience working with enterprise customers, distributors, channel partners, and system integrators.
- Proven ability to influence stakeholders across global organizations.
- Experience collaborating with Product Management, Engineering, and Support organizations.
Key Competencies:
Technical Knowledge
- Deep understanding of video collaboration and unified communication ecosystems.
- Strong knowledge of Microsoft Teams, Zoom, Google Meet, Tencent Meeting, and related collaboration platforms.
- Understanding of AV technologies, networking, UCaaS, VoIP, device management, and enterprise deployment methodologies.
- Ability to translate technical concepts into business value for customers and partners.
Leadership Competencies
- Strategic Leadership
- Technical Credibility
- Stakeholder Management
- Executive Communication
- People Development
- Customer Centricity
- Business Acumen
- Cross-Cultural Leadership
- Problem Solving & Decision Making
- Results Orientation
Travel
- Willingness to travel across the APAC region as required (up to 40-50%).
We encourage you to apply
Even if you don't match all the above-mentioned skills, we welcome your application if you think you have transferrable skills. We highly value a mindset and motivation that align with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.
We are focused on an inclusive recruitment process
All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process. Should you have any special requirements for the interview, please let the Hiring Manager know upon accepting invitation to interview.
How to apply
Use the APPLY link as soon as possible. Applications are assessed on a continuous basis, so don't wait to send yours.
Join us in bringing people closer
GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhance the senses of hearing and sight. We enable people with hearing loss overcome real-life problems, improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiasts.
We hope you will join us on this journey and look forward to receiving your application.
GN Store Nord A/S has entered into a definitive agreement for the sale of GN's Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group, this creates an opportunity to further expand our position in the large audio and video peripherals markets. Read more about the announcement here.
